Customer Support Software › B2B Customer Support Software
Customer Support Software for B2B teams
Stop bouncing customers between channels. Resolve issues faster with AI that answers from your own help docs – so every reply carries the full context of their account.
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THE PROBLEM
Support teams drown in repeat questions
Your team spends all day typing the same answers over and over – while customers wait and your queue never shrinks.
Same answers typed daily
Your team keeps pasting the same fixes into chats and tickets – time that could go to real problems.
Customers stuck waiting for replies
Long hold times and slow answers make users frustrated and ready to leave before they even get help.
Growth outpaces your support headcount
Every new feature and user adds more questions – but your team size stays flat and burnout rises.
Context lost between tickets and chat
Switching tools and re-explaining issues wastes time and makes customers repeat themselves to every new agent.
HOW CHATREF DOES IT
Stop losing customers to the same questions
Let AI answer from your docs – so customers get instant fixes and your team keeps moving forward.
Add your help docs once
Upload your guides or connect your site – Chatref pulls answers straight from your content.
Drop the widget on your site
One line of code and the chat is live – no extra tools or logins needed.
Watch AI resolve chats in your voice
Customers get fast answers grounded in your docs; humans step in only when needed.
Turn questions into fixes fast
Chatref emails what to update so your docs stay ahead of the next ticket.
IN ACTION
Turn every chat into a sale – without hiring more agents
How do I stop answering the same billing questions 10 times a day?
Set up Chatref to pull answers straight from your pricing page and docs. Customers get instant replies – and your team only jumps in when the AI can’t solve it.
What happens when the AI can’t fix a customer’s issue?
The chat hands off to a human with the full history, so no one has to repeat themselves. Your support stays fast – and your agents stay sane.
Can I use Chatref for leads, not just support?
Yes. Chatref captures warm leads and routes them to sales while answering product questions in real time – all from your own content.
Will this work if our docs are in 5 languages?
One set of content powers Chatref across every region and hour. Customers get answers in their language – and you keep one unified inbox.
UNDER THE HOOD
Turn every question into a sale – with answers that close
Answers from your docs – no guesswork
AI gives fast, accurate answers grounded only in your help center – not the whole web.
One agent across chat, email, and Slack
Handle all channels in one shared inbox – no context lost between tickets.
Deflect repeat questions before they queue
Resolve the same issue for many users at once – fewer tickets, less work.
Capture leads while you sleep
Turn curious visitors into warm leads – even when your team is offline.
Hand off with full history – no rehashing
Humans see the full chat thread so they can solve faster, not start over.
Spot gaps in your docs from real chats
Get emails that show exactly what to add – so your AI stays sharp.
FAQ
Questions, answered.
What is B2B customer support software supposed to do?
Handle repeat questions automatically – so customers get answers 24/7 in your brand’s voice, not just ticket links.
How does it keep answers accurate?
It only pulls answers from your own help docs and guides – no guessing, no wrong info, just what you already trust.
Can it work across regions and time zones?
Yes – one set of content covers every language and hour, so support stays consistent without extra headcount.
What happens when the AI can’t answer?
A human takes over with full chat history – no lost context, no asking customers to repeat themselves.
Does it help me find what to fix next?
Yes – it flags gaps in your docs from real questions, so you know exactly what to update.
Can it capture leads while answering questions?
Yes – it turns casual chats into warm leads without extra forms or pop-ups.
Is it hard to set up?
No – drop in one widget snippet, add your content, and it starts working the same day.
GET STARTED
Stop guessing what customers need – answer with your own docs
Start a free trial and let AI pull answers straight from your help center.