Knowledge Base Software › Wiki Knowledge Base Software
Wiki knowledge base software for SaaS teams
Turn your static wiki into a 24/7 AI agent that answers questions in your brand’s voice – so customers get instant help and your team handles only what truly needs a person.
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THE PROBLEM
Your wiki isn’t answering customer questions
Customers ask the same questions. Your help docs have the answers – but they’re buried in pages. Support keeps repeating itself, onboarding stalls, and the queue never shrinks.
Customers can’t find answers
They search your docs and get a wall of text. Most give up, email support, or churn before they figure it out.
Support repeats the same replies
The team pastes the same links day after day. New hires take weeks to learn the script, and no one has time for the real problems.
Onboarding takes too long
Users hit a snag, wait for help, and drop off. Every delay pushes first value further away.
Docs stay outdated
No one knows which pages are actually useful. You update blind, hoping it sticks.
HOW CHATREF DOES IT
Stop rewriting the same answers – let AI do it
Your help docs already contain the answers. Chatref turns them into instant replies so customers get help right now – not after a ticket is filed.
Add your content once
Upload your help docs, guides, or site pages. Chatref learns from them and never guesses.
Drop the widget in
Paste one snippet where customers chat. The AI answers from your own content – no dead-end links.
Let AI handle the repeat questions
Customers type their issue and get a real answer. Fewer tickets land in your queue.
Humans step in only when needed
If a chat needs a person, your team sees the full history and picks up without asking for context.
IN ACTION
Ask once – get the answer, not a page to read
How do I add a new article to our team wiki?
Type your question in the chat widget. If your docs cover it, the AI will show the exact steps – no need to hunt through pages.
Can the AI answer in German or Spanish?
Yes. The AI reads your content in any language you add, so customers get answers in their own words.
What happens if the AI can’t find the answer?
It hands off to a human agent with the full chat history – so nothing gets lost and no one repeats themselves.
Does this replace our help center?
It works alongside it. The AI pulls only from your docs, so answers stay accurate and up to date – no outdated pages.
UNDER THE HOOD
Smarter wiki software – answers, not articles
AI answers from your docs
Get instant answers from your own help center – no more digging through pages.
Works 24/7 in any language
Covers every time zone and region without extra headcount or translations.
Turns questions into insights
See what users struggle with so you can fix gaps before they escalate.
Captures warm leads in chat
Turn curious visitors into prospects without changing your site or workflow.
Hands off to humans with context
Agents see full chat history – no lost details or repeating steps.
FAQ
Questions, answered.
What’s the difference between a wiki and a knowledge base that answers questions?
A wiki is a page you read. A knowledge base that answers questions gives you the exact answer – no scrolling, no links to click.
Can I use our existing help docs as the source of truth?
Yes. Upload your docs – the AI only answers from your content so it never makes things up.
Does it work in other languages besides English?
Yes. The same content covers every region and hour – no extra setup needed.
What happens when the AI can’t answer a question?
A human takes over with full chat history – no lost context or dead-end links.
Can we capture leads inside the chat?
Yes. The widget turns questions into warm leads before they hit the queue.
Do we need to hire more support agents to use it?
No. The AI handles repeat questions – humans only step in when a person is truly needed.
GET STARTED
Turn your wiki into a 24/7 answering machine
Drop the widget – let AI pull answers straight from your docs and start deflecting tickets today.