Answer repeat questions instantly
Use your own guides and FAQs to resolve customer questions 24/7 – no waiting, no human agent needed.
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Why it matters
The problem this solves.
Support queue overload
Your team spends too much time answering the same questions over and over.
Slow onboarding
New users get stuck and can’t find the exact next step in your help docs.
Global coverage gaps
You can’t afford support teams in every region or time zone.
Lead loss
Questions go unanswered outside business hours – and so do sales.
The Chatref solution
Solve 'where to buy' questions instantly.
A customer asks 'where can I buy this?' Chatref AI pulls the exact answer from your store guides. If they need help finding a local retailer, a custom action opens a map. No dead-end links – just fast answers that close sales. Results depend on your store guides.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs instantly.
Resolve ‘Where’s my data?’ with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Instant answers from your own guides
How teams reduce support tickets with self-serve store info
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers find our store locations and hours instantly – no more 'where can I buy this' tickets. Chatref pulls the exact info from our guides.
Our global team handles 'where to buy' questions across all time zones. No more late-night support for store hours.
of import questions answered before they reach the team
Chatref answers 'where to buy' questions with our own store guides – never made-up responses. Trust in our brand went up.
Won’t customers prefer talking to a human for store locations?
Chatref answers instantly – when customers need a human, they get full context for faster resolution.
Can it handle questions about multiple store locations?
Yes. Chatref answers from your own content – so it knows all your store locations and hours.
What if the AI gives wrong store info?
Chatref only answers from your guides – no made-up responses. Human agents step in for complex cases.
Isn't this just another chatbot?
Chatref resolves the issue – not just links to dead-end articles. It hands off to humans with full context.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Answer repeat questions instantly – free start
Paste your guides and let AI resolve chats in your brand’s voice.
Part of Chatref for Chatref for Baby Goods Stores · E-commerce hub · pricing.