Answer book lover questions instantly
Let customers find answers 24/7 – even when your team is offline. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your support team wastes time answering the same basic questions over and over.
Slow onboarding
New users struggle to find the exact next step in your help docs and give up.
24/7 support
You can’t provide instant help across all time zones with your current team.
Lost sales
Unanswered questions mean you’re missing out on potential customers.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own guides – no extra work.
Solve ‘Where’s my data?’ in chat with one click – no back-and-forth.
Capture leads from customers asking about CRM moves.
Fix gaps in your migration docs with chat insights.
Under the hood
The features that power it.
Loved by support teams
Teams who cut support volume in half
See how brands deflect repeat questions and scale support with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions instantly – no more waiting for the team. Our docs do the talking.
We cut support tickets by half just by letting Chatref handle the simple stuff. Our team focuses on what really needs a human.
of import questions answered before they reach the team
Chatref turned our help docs into a 24/7 support agent. No more back-and-forth on basic questions – users get answers fast.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from your content – so you control what’s current.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Answer book lover questions instantly – free start
Paste your help docs and let AI resolve customer chats in seconds.
Part of Chatref for Chatref for Book Stores · E-commerce hub · pricing.