Scale support with your own content
AI answers customer questions instantly from your help docs – no more repeat queries. Keep up as your product grows.
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Why it matters
The problem this solves.
24/7 support demand
Customers expect instant answers about products – but your team can't be available 24/7.
Repeat question overload
Support keeps answering the same basic questions over and over.
Inconsistent support
Keeping customer support consistent across regions and time zones is a challenge.
Manual complaint management
Managing customer complaints and reviews manually takes too much time.
The Chatref solution
Scale support with your own content.
Chatref turns your help docs into an AI-powered support agent. It answers questions in your brand's voice, deflects repeat questions, and hands off to humans only when needed.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Digital Products Stores hub.
Loved by support teams
Teams cut support costs with their own content
How SaaS teams scale customer help without adding headcount.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly – no more waiting for the team. Our docs now work harder than ever.
Onboarding time dropped 30% when Chatref started pulling the exact steps users need from our guides.
of import questions answered before they reach the team
One set of content now handles every region and language. Support requests dropped overnight – literally.
Won’t outdated content mess up my AI’s answers?
You pick what goes in. Start with your best guides, then use insights to update the rest. Your AI only answers from what you give it – so you control what’s current.
How fast can I get this running?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files – all from one set of imported content. Cover every region with the same answers.
Is my content safe with Chatref?
Absolutely. Your content stays private. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help they expect – just faster.
Can it answer questions about my import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if something goes wrong?
It flags common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Start your free Chatref trial today
Paste your help docs and let AI answer questions instantly in your brand’s voice
Part of Chatref for Chatref for Digital Products Stores · E-commerce hub · pricing.