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Answer customer questions instantly

Your AI agent pulls from your own product details to recommend the right supplements – so customers find what they need fast.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team spends too much time answering the same basic questions over and over.

Slow onboarding

Customers can’t find the exact next step in your help docs and get stuck.

24/7 coverage

You can’t afford to staff support for every hour or region.

Lead loss

Questions go unanswered when no one’s online to help.

Deflect repeat questionsSpeed up onboardingCover every region and hourCapture warm leads

The Chatref solution

Scale support without adding headcount.

Fig. 1 · Scale support without adding headcount – AI answers repeat questions from your own content – no dead ends or generic advice

Customers ask the same questions over and over. AI answers them instantly from your help docs, guides, and site – in your brand’s voice. Humans handle only the cases that need a person. Scale support without adding headcount.

Real questions

What Chatref answers here.

'How do I migrate my data?' – AI answers from your migration guide.

'What’s the pricing difference between plans?' – Chatbot compares tiers in real time.

'I need help with onboarding.' – AI hands off to your team with full context.

'Why is my CRM slow?' – Chatbot suggests fixes from your troubleshooting docs.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref for Health Supplement Stores hub.

Product Knowledge Base Chatbot

Seamless Customer Service Handoff

Supplement Education Chatbot

View all Chatref for Health Supplement Stores solutions

Loved by support teams

Real teams cut support tickets in half

How global SaaS teams scale customer support without adding headcount

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Chatref answers 80% of our repeat questions instantly – no more waiting for the support team. Our docs now work harder than ever.

Pinehook

Customers get exact answers from our own guides – not generic web searches. Trust in our product went up.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of content now handles every region and time zone. Support tickets no longer pile up overnight.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t customers still call for help?

Chatref handles most repeat questions instantly – your team only gets the unique cases that need a person.

How do I keep supplement comparisons up-to-date?

Your AI agent pulls from your live product descriptions – no manual updates needed.

What if the AI recommends the wrong supplement?

Chatref only answers from your approved product content – no guesswork.

Do I need to train my team on this?

No training needed. Your AI agent learns from your existing content and improves over time.

Won’t importing old content just bring in outdated answers?

You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.

How long does setup take during a migration?

Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.

What if my old content is in different formats or languages?

Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.

Can I keep my old content private?

Yes. Your content stays yours – Chatref only answers from what you import.

Start your free AI customer support trial today

Paste your help docs and let AI resolve questions instantly in your brand’s voice.

Start for freeTalk to an expert

Part of Chatref for Chatref for Health Supplement Stores · E-commerce hub · pricing.