Elevate support with AI that speaks your brand
Provide 24/7, instant answers in your voice – so your team handles only the high-touch cases. Chatref resolves common questions from your own content.
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Why it matters
The problem this solves.
24/7 availability
Customers expect instant answers but your team can't be online all day, every day.
Overwhelmed support
Your team is drowning in high-volume, repetitive questions about your product.
Global support
Scaling personalized support across regions and time zones is a challenge.
Brand consistency
Keeping your brand's exclusive feel while automating support is tough.
The Chatref solution
Scale support without adding headcount.
Your product grows. Support requests grow with it. Chatref AI deflects repeat questions so your team tackles only the cases that need a person – faster resolutions, happier customers, lower costs
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Luxury Goods Stores Customer Support hub.
Loved by support teams
Real teams cut support costs in half
How brands scale customer service without adding headcount or compromising quality
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers from our own guides – no more generic chatbot mistakes. Users trust the steps because they match what we’ve already written.
Our team handles only the tricky cases now. Chatref takes care of the routine questions, and we focus on what really needs a human touch.
of import questions answered before they reach the team
One set of content supports every region. No more translating FAQs or explaining the same thing in different time zones.
Won’t Chatref just repeat outdated answers from old content?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from what you give it – so outdated content stays out.
How quick is setup during a switch?
Fast. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
What if my content is in different formats or languages?
Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of content – so your whole team stays covered.
Can I keep my content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the switch?
No. Your AI agent answers in your brand’s voice using your content. Customers get the same help they expect – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if something goes wrong with an import?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Start free – AI support that grows with you
Try Chatref today and let AI handle repeat questions in your brand’s voice.
Part of Chatref for Luxury Goods Stores Customer Support · E-commerce hub · pricing.