Stop hunting for phone numbers
Customers start chats from your site. AI answers instantly using your own help docs, so they get the right info fast.
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Why it matters
The problem this solves.
Contact info hunt
Customers waste time searching for your contact details instead of finding answers.
Repeat questions
Your team burns time answering the same basic product or policy questions.
24-7 coverage
You can’t afford to provide round-the-clock support across all regions.
Inconsistent answers
Customers get different responses depending on who they talk to or where.
The Chatref solution
Scale support without adding headcount.
Customers ask the same questions over and over. Your support team is stretched thin. Chatref AI answers those repeat questions instantly from your own content – in your brand's voice. Your team only sees the complex issues that need a human touch. Scale support without adding a d
Real questions
What Chatref answers here.
AI answers 'What are your store hours?' instantly from your FAQ page
Customers chat to find product availability without calling support
AI resolves policy questions using your help docs
Human agents assist with complex issues, with full chat history
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets in half
How brands deflect repeat questions with instant AI answers from their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers find our pricing page instantly. No more 'where is your pricing' emails clogging the queue.
Our onboarding guide now answers setup questions 24-7. Support tickets dropped by a third.
of import questions answered before they reach the team
Chatref answers in our brand voice across chat, email and social. Customers get the same help everywhere.
Won’t outdated content confuse customers?
You control what’s imported. Start with your best guides, then use insights to spot what needs updating. Your AI answers only from what you give it.
How fast is setup?
Minutes. Add your content, drop in one snippet, and your AI starts answering. No coding or rewrites needed.
Does it work with multilingual content?
Yes – Chatref answers in multiple languages using your translated content. One set covers every region.
Is my content kept private?
Absolutely. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle format-specific questions?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Stop hunting for phone numbers – free start
Paste your help docs and let AI answer instantly in your brand’s voice.
Part of Chatref for Chatref for Pet Supply Stores · E-commerce hub · pricing.