Give customers 24-7 support without hiring
Chatref answers repeat questions in your brand voice – no phone tree, no waiting. Scale support without adding headcount.
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Why it matters
The problem this solves.
Off-hour silence
Customers wait days for answers when your team isn’t online.
Repeat questions
Your support team keeps answering the same basic questions over and over.
Slow onboarding
New users get stuck and can’t find the right help docs.
No insight
You don’t know which questions trip customers up most.
The Chatref solution
Turn questions into upgrades.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no extra work.
Resolve ‘Where’s my data?’ instantly with one click – no back-and-forth.
Capture leads from customers asking about CRM moves – turn chats into sales.
Fix gaps in your migration guides with chat insights – improve onboarding.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volume in half
How businesses deflect repeat questions and focus on what matters
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our common questions instantly. Our team now handles only the complex cases – support scaled without adding headcount.
Customers get accurate answers in our brand voice, not robotic chatbot responses. Trust and satisfaction went up.
of import questions answered before they reach the team
One set of content now supports every region and time zone. We no longer need overnight shifts to cover global hours.
Won’t outdated content mess up my AI agent?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from what you give it.
How fast can I get this running?
Minutes. Add your content, drop in a snippet, and your AI starts answering. No coding or delays.
Does it work with content in different formats or languages?
Yes – it handles docs, guides, and files. Answers across languages from one set of imported content.
Is my content safe with Chatref?
Absolutely. Your content stays private. It only answers from what you import – never searches the web.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Same help, just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if something goes wrong during import?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help users with field mapping?
Yes. It walks them through matching columns to fields using your documentation.
Give customers 24-7 support without hiring – free
Start for free and let AI answer repeat questions instantly in your brand voice.
Part of Chatref for Chatref for Pet Supply Stores · E-commerce hub · pricing.