Cut repetitive support questions by 80%
Chatref answers from your own docs – not the web. Keep support scaling as your product grows.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic questions over and over, clogging up your support team.
Slow onboarding
New users get stuck and can’t find the exact next step in your help docs.
After-hours gaps
Support tickets pile up over weekends and holidays, leaving customers waiting.
Messy permissions
Hard to track who needs what access as your team grows.
The Chatref solution
Keep support smooth during product growth.
A customer hits a snag with new features and pauses usage. They ask Chatref. AI pulls the exact next step from your guides. The issue resolves. They keep using – no queue, no wait, no churn to friction.
Real questions
What Chatref answers here.
‘How do I switch CRMs?’ – AI answers from your docs instantly.
‘Where’s my data?’ – Resolved in chat with one click.
Weekend permission request? AI handles it 24/7.
Complex case? Human agent steps in with full context.
Under the hood
The features that power it.
Loved by support teams
Teams cut permission questions by 80%
How Chatref turns your docs into instant, accurate support – no more repeating yourself.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers permission questions from our own docs – no more made-up replies. Tickets dropped by 80%.
Handles permissions across regions and time zones. No more overnight ticket piles.
of import questions answered before they reach the team
Pay-as-you-go – no per-seat fees. Exactly what we needed to scale.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates. AI only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering. No rewrites or coding.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Cut repetitive support questions by 80%
Start free – AI answers instantly from your own docs, in your brand’s voice.
Part of Chatref for Accounting Software Support · Financial Services hub · pricing.