Turn your help docs into 24/7 support
Chatref resolves login, update and transaction questions from your content – in your brand’s voice. Deflect repeat issues and hand off complex cases with full context.
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Why it matters
The problem this solves.
Login screen roadblocks
Customers can’t access accounts when they get stuck on login screens.
Payment process failures
Transaction errors halt payments and frustrate users mid-process.
App update hurdles
Customers can’t use the service when app updates fail.
Loan approval delays
Eligibility questions slow down loan approvals.
The Chatref solution
Keep support scaling with your product.
Your docs already answer 80% of support questions. Chatref turns them into instant answers – in your voice, with no dead ends. Deflect repeat questions before they hit the queue. Scale support without adding headcount.
Real questions
What Chatref answers here.
‘How do I switch CRMs?’ – AI answers from your existing docs.
‘Where’s my data?’ – One-click resolution in chat.
Under the hood
The features that power it.
Loved by support teams
Teams resolve common issues instantly
See how Chatref turns your help docs into instant, accurate support
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref resolves login issues with step-by-step guides from our own docs. No more made-up answers.
Transaction errors are cleared before they block payments, using our exact policies and troubleshooting steps.
of import questions answered before they reach the team
App update problems are preempted with clear instructions from our release notes, reducing snags.
Won’t customers still need human help for complex issues?
Chatref handles simple cases automatically – humans only step in when needed, with full context.
What if the AI gives wrong payment advice?
Chatref only answers from your own content – no made-up responses about transactions.
How do we handle regional differences in loan policies?
Chatref uses your localized content to answer questions for each region.
Will this replace our existing support tools?
Chatref works alongside your current setup – embed it anywhere you need AI support.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Turn your docs into 24/7 support – free start
Paste your help docs and let AI resolve common issues instantly in your brand’s voice.
Part of Chatref for BNPL Customer Service · Financial Services hub · pricing.