Turn customer questions into actionable insights
Chatref gathers and acts on customer insights efficiently – scale your support team without losing momentum. Improve your product and support experience based on real customer needs.
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Why it matters
The problem this solves.
Support backlog growing
Your team can’t keep up with the flood of repeat questions as your product grows.
Missing insights
Customer feedback gets buried in chat logs, making it hard to spot trends.
Wasted effort
Your team spends time on questions that could be automated.
Hard to measure impact
You lack data on how support interactions affect customer satisfaction.
The Chatref solution
Keep answers alive during product growth.
Your product grows. So do the questions. Chatref keeps up – answering from your help docs, guides, and website. No more repeating the same answers. No more support queue backlog. Just smooth scaling that keeps customers moving
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume in half
Real teams scale their own content to handle more users – no extra headcount.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions with our own guides. Our team now focuses on the complex cases that need a human.
We cut support tickets by half – Chatref resolves issues inside the chat using our own docs. No more dead-end article links.
of import questions answered before they reach the team
Our product docs now work harder for us. Chatref turns questions into insights we act on – no more guessing what users struggle with.
Won’t importing old content bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from content you approve.
How long does setup take?
Minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or waiting.
Does Chatref work with content in different languages?
Yes. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if something goes wrong during import?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn customer questions into insights – free start
Add your help docs and let AI gather actionable data from chats instantly.
Part of Chatref for Insurtech Support · Financial Services hub · pricing.