Cut support costs with instant answers
Chatref answers repeat questions instantly from your own content – no hunting for docs or waiting on agents. Keep customers happy 24/7.
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Why it matters
The problem this solves.
Repeat questions
Your support team is drowning in the same basic questions over and over.
Slow onboarding
Customers can’t find the exact next step in your help docs and give up.
Global support
You need 24/7 help but can’t afford to hire staff worldwide.
Dead-end articles
Your current chatbot just sends customers to useless help pages.
The Chatref solution
Turn repeat questions into upgrades.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ instantly from your docs – no training.
Guide customers through CRM moves step-by-step in the chat.
Resolve ‘Where’s my data?’ with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support costs with instant answers
How Chatref turns your existing content into a 24/7 support team.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 90% of our repeat questions instantly – no more waiting for the team. Our docs are finally working for us.
No more dead-end articles. Chatref resolves issues in the chat, not just links to pages. Our users love it.
of import questions answered before they reach the team
One set of guides now handles every region and language. We don’t need to hire more support staff.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats?
Yes. It handles help docs, guides, site pages, and files across languages – all from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares your data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you’ve written.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Cut support costs with instant answers – free start
Paste your help docs and let AI answer repeat questions instantly in your brand’s voice.
Part of Chatref for Lending Platform Support · Financial Services hub · pricing.