Keep your answers alive during growth
Chatref answers customer questions instantly from your help docs – so your team handles only the cases that need a human.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic questions every day, draining your support team.
Slow onboarding
New users struggle to find the exact next step in your help docs and quit.
No visibility
You lack data on which steps confuse customers most during setup.
24/7 coverage
Customers in different time zones can’t get help when your team is offline.
The Chatref solution
Keep answers alive during growth.
A customer asks about a feature. AI pulls the exact answer from your help docs. They get unstuck fast – no queue, no wait, no friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – instantly.
Resolve ‘Where’s my data?’ in chat with one click – no loops.
Capture leads from CRM migration questions automatically.
Fix gaps in your content based on chat insights.
Under the hood
The features that power it.
Loved by support teams
Cut repeat questions by half – instantly
How teams deflect common questions before they reach the queue
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our onboarding guide used to get buried in search results. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Chatref walks users through our own import guide, so most finish without us. Our team handles the real migrations again.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Questions no longer pile up overnight.
Can Chatref answer questions about my product’s latest features?
Yes – it pulls answers from your up-to-date guides so customers get current info. Just keep your content fresh.
How does it handle questions my team doesn’t know?
It hands off to your human team with full chat history. No guessing – just context.
Will it work if my content is scattered across different places?
Yes – import from help docs, guides, site pages, or files. Chatref stitches it all together.
Can I try it without committing?
Absolutely. Start free, self-serve. No credit card needed – just see if it works for you.
What if my customers ask something not in my docs?
It hands off to your team with the full chat history. No dead ends – just smooth handoffs.
How do I know which questions to prepare for?
Chatref shows you the most common questions. Fix what matters first.
Will it slow down my website?
No – the widget loads fast and works lightly in the background.
Can I use it if my team isn’t technical?
Yes – no coding needed. Just import your content and drop in one widget snippet.
Keep answers alive during growth – free start
Add your help docs and let AI resolve questions instantly in your brand’s voice.
Part of Chatref for Neobank Customer Service · Financial Services hub · pricing.