Route every patient to the right appointment — before they reach the
A mole-check request and a Botox inquiry need different appointment types, different providers, and different booking flows. Chatref sorts them instantly and automatically.
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Why it matters
The problem this solves.
The challenge
Dermatology practices field a mix of medical and cosmetic requests — and the wrong booking wastes a provider's time and
What it costs
Staff spend significant time on the phone sorting requests, rescheduling misdirected bookings, and explaining the difference
The Chatref way
Chatref asks a few questions, identifies whether the visitor needs a medical or cosmetic visit, and routes them to the correct
The Chatref solution
How Chatref routes dermatology visit types.
A patient contacts the practice unsure whether their concern needs a medical or cosmetic visit. Chatref asks about their concern — mole, acne, or a cosmetic procedure — identifies the correct visit type, and routes them to the appropriate booking flow without staff involvement.
Real questions
What Chatref answers here.
I have a mole I want checked — what kind of appointment do I need?
Is a Botox consultation the same as a regular dermatologist visit?
Do I book a medical or cosmetic appointment for acne scars?
Can I see a provider for both a skin check and a filler consultation in the same visit?
What type of appointment is a chemical peel?
How do I book for hair loss — is that medical or cosmetic?
Loved by support teams
Dermatology practices eliminating misdirected bookings.
How practices use Chatref to route every patient to the right visit type — before they reach the front desk.
We used to get cosmetic bookings in medical slots and vice versa every week. Chatref routes each patient correctly upfront and those errors essentially disappeared.
Patients arrive at the right appointment type every time. Our providers are not wasting slots on the wrong visit category.
The routing logic mirrors our own intake questions. Chatref handles triage so our front desk only manages the confirmed bookings.
of patients routed to the correct visit type without staff involvement
Medical and cosmetic lines used to blur constantly. Now the widget sorts it before anyone picks up the phone.
How does Chatref decide which visit type a patient needs?
It asks about the patient's concern — what they want seen, treated, or discussed — and uses your configured routing rules to match them to the correct appointment type.
Does it make any clinical determination?
No. Chatref routes visitors based on what they describe and the visit types you have configured. It never assesses, classifies, or interprets a skin concern.
Can we set up our own routing rules?
Yes — you define the visit types, the questions, and the booking flows. Chatref follows your rules.
What if the patient is genuinely unsure?
Chatref can prompt them to describe their concern in plain language and route based on what fits best — or flag the inquiry for a staff member to follow up.
Can it handle multiple visit types beyond medical and cosmetic?
Yes — you can configure as many visit categories as your practice uses, from new patient exams to specific procedure consultations.
Put the right patient in the right appointment, every time.
Configure your visit types and routing rules, drop in one snippet, and let Chatref handle triage before patients reach the phone — free to start.
Part of Chatref for Dermatology Practices · Healthcare hub · pricing.