Answer IVF first-steps questions and fill your consultation calendar
Most prospective patients research IVF after business hours. When no one answers, they book elsewhere. Chatref captures every inquiry from your own content the moment it arrives.
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Why it matters
The problem this solves.
The challenge
Prospective IVF patients submit consultation requests at all hours — and expect a quick response.
What it costs
After-hours inquiries sit unanswered until morning. By then, a competing clinic has already responded.
The Chatref way
Chatref answers first-steps questions from your own content and collects contact details the moment a visitor asks — so your team
The Chatref solution
How Chatref fills the IVF consultation calendar.
A prospective patient visits at 10 pm, asks what a first consultation includes, and wants to book. Chatref answers from your FAQ, collects their name and contact, and queues a warm lead for your coordinator at opening. No inquiry lost.
Real questions
What Chatref answers here.
What does the first IVF consultation include?
How do I book an initial appointment?
How long does it take to get a first appointment?
What should I bring to my first visit?
Do you require a referral from my GP?
Can my partner attend the first consultation?
Loved by support teams
Fertility clinics, filling their consultation calendars after hours.
How clinics use Chatref to capture IVF consultation requests the moment prospective patients ask.
We used to lose a third of our after-hours inquiries to competitors who called back first. Chatref captures every late-night visitor — our coordinators open to warm leads every morning.
Prospective patients get their first-steps questions answered instantly. By the time we call, they already trust us.
Our consultation booking rate from website visitors went up — not because we changed the page, but because we stopped letting inquiries sit overnight.
of after-hours consultation inquiries captured before competitors respond
One widget answers in English and Spanish after hours. Our bilingual coordinator team focuses on the calls that need them.
Can it answer questions about what the first IVF consultation includes?
Yes — it answers from your own FAQ and intake pages, so details match your clinic exactly.
Will it collect booking details from prospective patients?
Yes. It can gather name, contact, and primary concern in-chat, then alert your coordinator team at opening.
What if a patient has a complex clinical question?
Anything outside your defined content is escalated to your team — the widget never speculates or offers clinical guidance.
Does it work outside business hours?
Yes. It answers and captures leads 24/7, so no inquiry waits overnight.
How quickly can we go live?
Minutes. Add your FAQ and booking pages, drop the snippet on your site, and it is live.
Can it integrate with our scheduling system?
Yes — via custom actions you can push captured details directly to your CRM or scheduling tool.
Fill your IVF consultation calendar — even while the clinic is closed.
Point Chatref at your consultation FAQ, drop in one snippet, and start capturing every after-hours inquiry before a competitor does. Free to start.
Part of Chatref for Fertility Clinics · Healthcare hub · pricing.