Let families check their schedule without calling.
Visit time and schedule change calls are the most common — and most interruptive — calls schedulers field. Chatref handles routine schedule questions from your content so schedulers focus on the exceptions.
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Why it matters
The problem this solves.
The challenge
Families call to confirm visit times or request changes, pulling schedulers off coordination work.
What it costs
Routine schedule calls crowd out the complex coordination decisions only a human can make.
The Chatref way
Chatref answers schedule questions and collects change requests in chat so schedulers handle exceptions.
The Chatref solution
How Chatref handles scheduling support.
A family wants to confirm a visit time or request a change. Chatref answers from your scheduling policies, collects change request details, and routes them to your scheduler with full context. The scheduler handles the decision — not the information gathering.
Real questions
What Chatref answers here.
What time is my mother's visit on Thursday?
Can I move Tuesday's visit to Wednesday morning?
Who is the assigned caregiver this week?
Is there a visit scheduled for the holiday?
How do I cancel a visit if we go out of town?
How much notice do I need to give to change a visit time?
Loved by support teams
Home care agencies, giving schedulers back their day.
How agencies use Chatref to answer visit schedule questions and collect change requests before they reach the phone.
Scheduling calls used to fill half the morning. Now Chatref handles the visit confirmations and simple change requests, and our scheduler focuses on the coordination decisions that actually need a human.
Families check their visit schedule through the widget at any hour. The 7 a.m. 'what time is the caregiver coming?' calls have basically stopped.
Change requests come in as structured notes in the inbox, not as interrupting phone calls. Scheduling is calmer now.
of routine schedule questions answered before reaching the scheduler
One widget handles schedule Q&A for all our family contacts. It paid for itself in the first week.
Can Chatref tell a family what time the caregiver is arriving?
Chatref answers from the scheduling information in your content. If your real-time schedule system can be connected, contact us about custom integrations.
Can families request a schedule change through the chat?
Yes. Chatref collects the change request details and routes them to your scheduler's inbox as a structured note — ready to act on.
What if a family has an urgent scheduling issue?
Chatref surfaces your agency's escalation contact for urgent situations and routes the conversation to your team with full context.
Does this replace our scheduling software?
No — Chatref handles the family-facing Q&A and request collection. Your scheduling software remains your system of record.
How quickly can we go live?
Most agencies upload their scheduling policy guide and go live the same day. Chatref's onboarding flow walks you through setup.
Give schedulers back the time to do real coordination.
Upload your scheduling policy, drop in one snippet, and let Chatref handle family schedule Q&A so your team focuses on exceptions — free to start.
Part of Chatref for Home Healthcare · Healthcare hub · pricing.