Answer every visitor question before it reaches your switchboard.
Visiting hours, parking, building locations, and campus directions are your most common switchboard calls. Chatref answers them from your policies so your operators handle the contacts that need a person.
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Why it matters
The problem this solves.
The challenge
Visitors and family members call the switchboard for basic information — hours, parking, building locations — that doesn't
What it costs
Switchboard operators spend their shift on information calls while patients who need to reach specific departments wait in the
The Chatref way
Chatref answers visitor and wayfinding questions from your own campus content, around the clock, before they ever reach the
The Chatref solution
How Chatref handles visitor and wayfinding questions.
A family member visits your website before coming to the hospital. Chatref answers their visiting hours, parking, and directions questions from your campus content — precisely and instantly, at any hour — so they arrive prepared and your switchboard stays clear for contacts that
Real questions
What Chatref answers here.
What are your visiting hours for the ICU?
Where do I park for an early morning procedure?
Is the cardiology office in the main building or east pavilion?
My mother is being admitted tonight — what do I need to bring?
What are the visiting rules for pediatric patients?
How do I get to the outpatient lab from the main entrance?
Loved by support teams
Switchboards handling fewer information calls, more real contacts.
How hospitals use Chatref to keep visitor and wayfinding questions off the switchboard.
Visiting hours and parking questions used to make up a huge share of our switchboard volume every morning. Chatref answers them from our own content and our operators finally spend their time on calls that need a person.
Visitors arrive already knowing the hours and where to park. Our switchboard is noticeably quieter.
It answers visitor questions from our own campus policies, so the information is always accurate and current.
of visitor and wayfinding questions answered before reaching the switchboard
Non-English-speaking families get visiting information in their own language — something our switchboard couldn't always provide.
How does a hospital chatbot answer visiting hours questions accurately?
Chatref learns your visiting policies from your own content and answers based on what your policies say — including unit-specific hours where relevant.
Can it provide campus wayfinding for large medical centers?
Yes. As long as your campus content includes building names, locations, and directions, Chatref can answer wayfinding questions from that content.
How do hospitals keep visitor chat content current?
Your team updates the source content — visiting policy pages, campus maps, parking guides — and Chatref reflects the changes automatically.
Does it work in multiple languages for non-English-speaking visitors?
Yes. The same visiting and wayfinding content answers visitors in up to 11 languages without a separate workflow.
Can it handle visitor policy questions outside of hours?
Yes. Chatref answers from your content 24 hours a day — families planning an evening or weekend visit get accurate answers any time they check.
Clear your switchboard of visitor information calls.
Point Chatref at your visiting policies and campus content, add the widget, and let it answer every visiting hours and wayfinding question — free to start.
Part of Chatref for Hospitals & Medical Centers · Healthcare hub · pricing.