Answer every order-status question without a phone call.
Patients check their order status at all hours. Chatref answers from your own order and fulfilment content, so your phone lines stay clear and your team focuses on getting orders out the door.
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Why it matters
The problem this solves.
The challenge
Order-status calls flood your team every morning.
What it costs
Staff burn hours on lookups that pull them off fulfilment.
The Chatref way
Chatref answers from your order FAQs the moment someone asks.
The Chatref solution
How Chatref solves order-status enquiries.
A patient visits your site and asks about their order. Chatref reads your order and fulfilment FAQs, gives a clear answer about status and estimated delivery, and only escalates when a team member genuinely needs to intervene – at any hour, in any language.
Real questions
What Chatref answers here.
Where is my wheelchair order?
When will my CPAP machine be delivered?
My order was placed two weeks ago – what is the status?
How do I track my medical supply shipment?
Why has my order not arrived yet?
Can I change the delivery address on my order?
Loved by support teams
DME teams, clearing the morning queue without more staff.
How medical equipment suppliers use Chatref to answer order-status questions before they reach the team.
Order-status questions used to dominate the first two hours of every shift. Chatref answers them from our own FAQs and our team gets straight to fulfilment work. The difference was visible in the first week.
Patients used to call before 8 a.m. just to check delivery dates. Now the widget answers them overnight and they don't need to call at all.
It answers in our own words from our own docs. Patients trust the answers because they match what we have always told them.
of order-status questions answered before they reach the team
One set of order FAQs now covers our English and Spanish-speaking patients around the clock. Our call volume dropped noticeably in the first month.
Can Chatref look up a patient's order status without calling your team?
Yes. It answers from your order FAQs and documentation so patients get status and delivery information instantly, without a staff member intervening.
What order information should I add to the knowledge base?
Add your order FAQs, estimated lead times by product category, fulfilment steps, and any common delivery questions. The more specific your content, the more precise the answers.
Will it answer questions outside of business hours?
Yes. The widget runs around the clock, so patients and clinic buyers get answers at night and on weekends without anyone picking up the phone.
What if a patient's specific order detail needs a team lookup?
Chatref answers general order and delivery questions from your docs and escalates cases that need a personal lookup to your team via the shared inbox – with full chat context.
How long does setup take?
Minutes. Add your order FAQs and fulfilment docs, drop the widget on your site, and it is live.
Clear the order-status queue – starting tonight.
Point Chatref at your fulfilment FAQs, drop in one snippet, and let it answer order and delivery questions around the clock – free to start.
Part of Chatref for Medical Equipment Suppliers · Healthcare hub · pricing.