Keep DME support running after your team clocks out.
Patients need answers and clinic buyers place enquiries on evenings and weekends. Chatref answers from your content and captures every request so nothing falls into voicemail while you are away.
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Why it matters
The problem this solves.
The challenge
Patients and B2B buyers don't stop needing answers after 5 p.m.
What it costs
Voicemails and missed chats mean lost reorders and wholesale opportunities.
The Chatref way
Chatref stays live after hours – answering, capturing, and routing until your team returns.
The Chatref solution
How Chatref covers after-hours support.
A patient asks about a reorder at 9 p.m. or a clinic buyer requests pricing on Saturday. Chatref answers from your content, captures their details, and routes the request to your team as a prioritised lead – ready for action when the day begins.
Real questions
What Chatref answers here.
Can I place a reorder for my CPAP supplies tonight?
I need to check my delivery status – is anyone available?
How do I set up a wholesale account for our clinic?
What are your lead times on power wheelchairs?
My equipment arrived damaged – what do I do?
Can I get a call back tomorrow about contract pricing?
Loved by support teams
DME teams, starting every morning with a warm queue – not a pile of missed calls.
How medical equipment suppliers use Chatref to cover the hours their team can't.
We used to lose a third of our enquiries to voicemail after 5 p.m. Chatref now captures them all and our team arrives to a prioritised list every morning. Nothing falls through the cracks.
Clinic buyers shop for wholesale products on Saturday mornings. Chatref captures their enquiry and we follow up Monday with a fully qualified lead.
Patients who need to reorder at night get the same quality answers as during the day. Our after-hours call service cost more and captured less.
of after-hours enquiries captured – zero lost to voicemail
Spanish-speaking patients ask questions at night in their own language and Chatref answers from our guides. After-hours engagement from that cohort has grown every month.
Does Chatref actually run after business hours without anyone monitoring it?
Yes. The widget runs continuously and answers from your content at any hour. Your team reviews captured requests when they return – nothing needs monitoring overnight.
How are after-hours requests flagged for the team?
Captured enquiries land in your shared inbox or CRM with full chat context. Your team can sort by time and priority when they start the day.
What if an urgent situation needs immediate attention?
Chatref answers from your content and captures the request. For urgent situations, it directs the patient to your on-call contact information – configured in your knowledge base.
Can it handle after-hours B2B enquiries differently to patient enquiries?
Yes. With workspaces you can run separate after-hours experiences for your B2B clinic channel and your direct patient channel – different guides, capture actions, and routing.
How quickly can we go live?
Minutes. Add your content, drop the widget on your site, and it starts capturing after-hours enquiries the same night.
Never lose another after-hours enquiry to voicemail.
Load your product and order content, drop in one snippet, and let Chatref cover the hours your team can't – free to start.
Part of Chatref for Medical Equipment Suppliers · Healthcare hub · pricing.