Recruit diverse participants without a bilingual hire.
Under-represented communities are willing to participate — they just can't get their questions answered in their own language. Chatref serves up to 11 languages from one study knowledge base, so no community is left behind.
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Why it matters
The problem this solves.
The challenge
Non-English-speaking communities are systematically under-recruited because sites have no staffed bilingual channel — especially
What it costs
Diversity enrollment targets are missed. Sponsors flag the gap. Sites scramble for bilingual contractors who are expensive and
The Chatref way
One Chatref knowledge base answers in the participant's preferred language — Spanish, Mandarin, Portuguese, and more — with no
The Chatref solution
How Chatref enables multilingual recruitment.
You build one study knowledge base in your primary language. A Spanish-speaking participant arrives, asks a question in Spanish, and Chatref answers from your study content in Spanish — same accuracy, same tone, no separate translation required. The coordinator handoff is
Real questions
What Chatref answers here.
Is this study available in Spanish?
¿Cuántas visitas requiere el estudio?
Can I participate if English is not my first language?
What languages does your study team support?
Will the consent forms be in my language?
Is there a translator available at the site?
Loved by support teams
Research teams, reaching diverse communities without adding bilingual staff.
How sites use Chatref to engage Spanish, Mandarin, and Portuguese-speaking populations from one study knowledge base.
Chatref took over the after-hours inquiry calls and the eligibility pre-screening that used to fill our coordinator's mornings. Our team now spends their time on candidates who are actually likely to qualify — screening visit slots stopped going to waste.
Potential participants used to call, hit voicemail, and never follow up. Now Chatref captures their interest at midnight and delivers a pre-screened lead to the team by morning.
It answers participant FAQs from our own protocol docs, in plain language. Most candidates get everything they need to decide before they ever speak to a coordinator.
of study inquiries answered or pre-screened before coordinator involvement
One widget handles Spanish and English inquiries across three concurrent studies. We stopped losing community-based candidates to language barriers.
Which languages does Chatref support for recruitment?
Up to 11 languages from a single knowledge base, including Spanish, Mandarin, Portuguese, French, German, Arabic, Japanese, Korean, Dutch, Italian, and Hindi.
Do I need to translate my study content for each language?
No. You provide your study content in your primary language and Chatref handles responses in the participant's preferred language.
Can the pre-screening flow also run in multiple languages?
Yes. The eligibility pre-screening questionnaire runs in the participant's language — the same questions, the same flow, the same routing logic.
What if a participant starts in one language and switches?
Chatref follows the conversation and adjusts. The coordinator handoff notes the language context so the follow-up call is prepared.
Is there any extra setup cost for additional languages?
No. Multilingual support is included. You build one knowledge base; Chatref handles the rest.
Reach every community your study needs to serve.
Add your study content once, drop in one snippet, and let Chatref engage participants in their own language — free to start.
Part of Chatref for Clinical Trial Sites & CROs · Healthcare hub · pricing.