SimplePractice handles your sessions. Chatref handles your website.
SimplePractice's client portal is for existing clients who are already inside your practice. Chatref sits on your public website and answers the questions that come before that – so prospective clients get an instant response instead of bouncing.
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Why it matters
The problem this solves.
The challenge
SimplePractice is a clinical tool for existing clients. It does not help prospective clients who arrive on your public website
What it costs
Without a public-facing chat, prospective clients who can't get their questions answered leave and find another practice.
The Chatref way
Chatref covers the public-facing step that SimplePractice doesn't – answering new-client questions and directing visitors to your
The Chatref solution
How Chatref complements SimplePractice.
A prospective client visits your SimplePractice-powered practice website and asks about your fees and availability. Chatref answers, captures their contact details, and directs them to your SimplePractice intake link to get started.
Real questions
What Chatref answers here.
Are you accepting new clients?
How do I get started as a new client?
What is your fee per session?
Do you take insurance or is it self-pay?
How do I access your client portal?
Do you offer telehealth sessions?
Loved by support teams
SimplePractice practices, turning website visitors into portal clients.
How therapy practices using SimplePractice add Chatref to capture the step before the portal.
SimplePractice is great for managing existing clients. But prospective clients on our website had no way to get answers about our practice. Chatref fills that gap perfectly – it handles the public conversation so SimplePractice can handle the clinical one.
Chatref answers our fee and availability questions, then directs visitors to our SimplePractice intake link. The handoff is seamless.
We use SimplePractice for everything clinical. Chatref sits outside that boundary, on the public site, where it belongs.
of public website questions answered before the visitor reaches the SimplePractice portal
New clients now arrive at our SimplePractice portal with their questions already answered. Intake is smoother for everyone.
Does Chatref replace SimplePractice or complement it?
Chatref complements SimplePractice. SimplePractice manages your clinical notes, billing, and existing client communication. Chatref handles the public-facing website conversation before a client is
Can I link Chatref to my SimplePractice client portal intake link?
Yes. You configure a custom action that shares your SimplePractice intake link in the conversation when a visitor is ready to get started.
Does Chatref access or connect to SimplePractice?
No. Chatref operates on your public website independently of SimplePractice. Clinical data stays in SimplePractice.
What questions does Chatref answer that SimplePractice doesn't cover for prospective
Fees, specialties, modalities, whether you are accepting new clients, session format, telehealth availability, and how to get started – all the pre-portal questions that prospective clients ask
Does Chatref work on the website that SimplePractice builds for practices?
Yes, as long as you can add a script tag to your site. If you manage your own practice website, Chatref installs in minutes.
What happens to the leads Chatref captures?
They land in your Chatref shared inbox with full conversation context. You follow up and direct confirmed clients to your SimplePractice intake link.
Fill the gap between your website and your SimplePractice portal.
Load your practice FAQs, link your intake portal, and Chatref converts website visitors into SimplePractice clients – free to start.
Part of Chatref for Mental Health Services · Healthcare hub · pricing.