Answer your ten most-asked questions automatically.
Fee structure, specialties, telehealth availability, session length – your front desk answers these same questions dozens of times a week. Chatref handles them from your own content, so your staff can focus on people who actually need them.
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Why it matters
The problem this solves.
The challenge
The same ten questions fill a front desk's day – fees, specialties, availability, how to get started.
What it costs
Staff spend hours on repeat answers instead of scheduling, follow-up, and client care.
The Chatref way
Chatref answers those questions from your own content, instantly and consistently, so your team handles only the questions that
The Chatref solution
How Chatref automates practice FAQs.
A visitor arrives and asks about your sliding-scale policy. Chatref answers from your fee schedule content, accurately and in your voice, without your coordinator picking up the phone.
Real questions
What Chatref answers here.
Do you offer sliding scale fees?
What therapy approaches do your clinicians use?
How long is a typical session?
Do you offer telehealth sessions?
Are you accepting new clients?
What specialties do you focus on?
Loved by support teams
Therapy practices, turning repeat questions into instant answers.
How practices use Chatref to automate their website FAQs so staff focus on clients.
Our coordinator used to spend the first two hours of every day answering the same fee and availability questions by phone. Chatref handles them all now. She focuses on scheduling and follow-up instead.
The answers are consistent across every channel now. No more off-script responses when a new receptionist starts.
Prospective clients get fee and specialty answers in seconds, at any hour. Our intake conversion has noticeably improved.
of practice FAQ questions answered before they reach the front desk
We update the knowledge base once when our fees or hours change. Every client gets the correct answer immediately.
What information should a therapy practice load into a chatbot knowledge base?
Specialties, modalities, session format, fees, sliding-scale policy, whether you are accepting new clients, telehealth availability, office hours, and your intake process. That covers the vast
How does the chatbot stay accurate when fees or clinician availability change?
Update your knowledge base content and Chatref reflects the change immediately. There is no code to redeploy.
Will it answer questions differently for different clinicians in a group practice?
Yes. You can create separate workspaces or knowledge base sections for each clinician or specialty, so every answer is accurate for that person.
Does it handle follow-up questions in the same conversation?
Yes. Chatref maintains context across the whole conversation, so a visitor can ask about fees and then follow up with a specialty question without starting over.
What if a visitor asks something the knowledge base doesn't cover?
Chatref captures the question and the visitor's contact details, and flags it in your shared inbox so your team can follow up and fill the gap.
How long does setup take?
Most practices load their FAQ content and go live in under an hour, with no developer needed.
Give your front desk back their day.
Load your practice FAQs into Chatref once and let it answer every repeat question – free to start.
Part of Chatref for Mental Health Services · Healthcare hub · pricing.