Let patients book their eye exam from your website, any hour.
Most practices only capture bookings when the phone is staffed. Chatref keeps your website live as a booking channel around the clock, so no eye exam request goes unanswered.
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Why it matters
The problem this solves.
The challenge
Patients decide to book eye exams in the evenings and on weekends when they have time to think about their health – exactly when
What it costs
Without a live booking channel, those patients either call and leave a voicemail, or move on to a practice that lets them request
The Chatref way
Chatref sits on your website and guides patients through a booking request – collecting name, contact, preferred time, reason for
The Chatref solution
How Chatref captures comprehensive eye exam requests.
A patient lands on your website at 7 p.m. to book their annual comprehensive eye exam. Chatref guides them through the request, collects all necessary details, and routes the completed request to your front desk for morning confirmation.
Real questions
What Chatref answers here.
I'd like to book a comprehensive eye exam
What's included in a comprehensive eye exam?
How long does a comprehensive eye exam take?
Do you do dilated eye exams?
Can I book for myself and my child on the same day?
How far out are you booked for eye exams?
Loved by support teams
Optometry practices, filling their schedule from their website.
How eye care practices use Chatref to capture comprehensive eye exam bookings around the clock.
Our website was just an information page. Now it actively captures exam requests at all hours. We wake up to completed booking requests with everything we need to confirm – name, insurance, preferred time.
Weekend exam requests used to go to voicemail and sometimes get lost. Now they come through Chatref with full details and we confirm them Monday morning.
Patients can ask what's included in the exam and then book in the same conversation. The context we get from Chatref is better than what we get from most phone calls.
eye exam booking channel on your existing website
We added it in an afternoon. Now it captures exam requests while we sleep.
Does Chatref integrate with my scheduling software to book directly?
Chatref collects the complete booking request and routes it to your shared inbox. Your front desk confirms in your existing scheduling system. Direct integration is available depending on your
What details does Chatref collect for an exam request?
Name, contact information, preferred date and time, reason for visit, and any other details you specify – like insurance plan or whether it's for a new or returning patient.
Can patients also ask about what's included in the exam?
Yes. Chatref answers those questions from your practice content and guides patients naturally from curiosity to booking request in the same conversation.
How do patients find the chat widget on my website?
The widget appears as a chat button on your site. You control its placement – a homepage, a services page, or a dedicated booking page.
Can I limit what times Chatref offers for bookings?
You control the content Chatref answers from. Add your available appointment windows to your knowledge base and Chatref references those when a patient asks about timing.
How long does it take to set up?
Add your practice content, drop one snippet on your site, and you're live within minutes.
Turn your practice website into a 24/7 exam booking channel.
Add your content, drop one snippet on your site, and start capturing comprehensive eye exam requests around the clock – free to start.
Part of Chatref for Optometry & Eye Care · Healthcare hub · pricing.