Keep patients on track between sessions.
Patients forget their exercises, lose their printouts, or wonder if they're doing them correctly. Chatref answers their questions from your clinic's own content without a call to the front desk.
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Why it matters
The problem this solves.
The challenge
Patients receive home exercise instructions after each visit — then go home and forget the details, lose the handout, or become
What it costs
Each call for exercise clarification takes a front desk staff member off a patient check-in or scheduling task. And patients who
The Chatref way
Chatref answers home exercise questions from the guides your clinic has already written. Patients get the answer the moment they
The Chatref solution
How Chatref supports patients between PT sessions.
A patient at home has a question about their exercises — how many reps, whether a movement should hurt, how often to do them. They open Chatref on your website and ask. Chatref answers from your home exercise guides without interrupting your front desk.
Real questions
What Chatref answers here.
How many times a day should I do my hip exercises?
Is it normal to feel sore after my exercises?
I lost my exercise handout — can I get the instructions again?
Should I do my exercises if my back is sore today?
How long should I hold the stretch for?
When can I progress to harder exercises?
Loved by support teams
PT clinics reducing between-session calls.
How physical therapy practices use Chatref to support patients between visits without extra staff time.
Patients used to call to ask about their exercises because they forgot the details. Now Chatref answers from our home exercise guides 24/7. Our front desk stopped fielding those calls.
We uploaded our home exercise protocol documents and Chatref handles the questions that used to come in every evening. Patients stay on track.
The between-session call volume was the thing that surprised us most. Chatref deflects most of those questions. It's become part of our patient experience.
of between-session exercise questions answered without a staff call-back
Spanish-speaking patients can ask their exercise questions too — Chatref responds from our same guides in their language. No bilingual staff needed after hours.
Can a chatbot remind physical therapy patients about their home exercise steps?
Yes — when the chatbot is grounded in your clinic's home exercise guides, it answers questions about reps, frequency, and technique from your own content.
How do PT clinics reduce calls about home exercise programs?
The most effective approach is making the information available where patients look for it — on your website, 24/7. Chatref answers exercise questions from your uploaded guides any time a patient
Will Chatref give patients exercise instructions I haven't approved?
No. It answers only from the content you upload. If a patient asks something not covered by your guides, Chatref says so and offers to connect them with your team.
What kind of content should I upload?
Home exercise protocol documents, condition-specific exercise guides, and any FAQ content your therapists already send to patients. The more content you add, the more questions Chatref can answer.
What if a patient's question is more complex than what my guides cover?
Chatref escalates to your shared inbox so a staff member or therapist can follow up with full context from the conversation.
Can patients access this on their phone?
Yes. Chatref is available on your website from any device, and can also be deployed on WhatsApp or Facebook Messenger if patients prefer those channels.
Keep patients on track without adding to your call volume.
Upload your home exercise guides, drop in one snippet, and let Chatref support patients between sessions — free to start.
Part of Chatref for Physical Therapy Clinics · Healthcare hub · pricing.