Keep patients moving forward at any hour.

Patients reschedule at midnight and ask billing questions on Sunday. Chatref answers from your guides around the clock so overnight questions never become morning backlogs.

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Why it matters

The problem this solves.

The challenge

Patient questions do not respect business hours – scheduling and billing questions arrive at all hours.

What it costs

Questions that queue until morning give patients enough time to book with a competing platform instead.

The Chatref way

Chatref answers scheduling, billing, and visit-prep questions 24/7 from your guides – no overnight ops staff needed.

Zero after-hours blind spotsLess morning backlogLower churn to competitorsNo night-shift hiring

The Chatref solution

How Chatref covers after-hours support.

Fig. 1 · How Chatref covers after-hours support – from a midnight question to an instant answer

Real questions

What Chatref answers here.

Can I get help with my telehealth appointment at night?

I need to reschedule my visit – it is 11 pm.

Why did I receive a billing statement tonight?

My visit link is not working and my appointment is in 20 minutes.

How do I cancel before the fee window closes?

Is there a provider available for a same-day visit tomorrow?

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Knowledge Base

Teach your agent everything your business knows.

Omnichannel

One agent answering across web, Slack, email, and more.

Shared Inbox

Watch chats live and step in when a human is needed.

Solve the next job too.

See all of them on the Telehealth Platforms hub.

Appointment Scheduling Support for Virtual Care

Billing Questions Chat for Telehealth Platforms

Shared Inbox for Telehealth Support Teams

View all Telehealth Platforms solutions

Loved by support teams

Telehealth teams, eliminating the overnight support gap.

How platforms use Chatref to answer after-hours questions before patients move on.

We were losing patients overnight to competitors simply because no one was available to answer a scheduling question. Chatref fixed that – and our morning backlog essentially disappeared.

Northwind Analytics

Overnight reschedule requests used to pile up. Now patients sort them out on their own and our ops team arrives to a clean queue.

Pinehook

After-hours billing questions used to wait until morning. Now patients get an instant answer and our team only sees the real disputes.

Cardinal CRM

78%

of after-hours questions answered without queuing until morning

We replaced an expensive answering service with Chatref. Patients get better answers and we pay a fraction of what we used to.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Does Chatref really run 24/7 without ops staff monitoring?

Yes. It answers from your guides at any hour. Complex cases are queued for your team with full context ready for the morning.

What kinds of questions can it handle after hours?

Scheduling questions, billing FAQs, visit-prep steps, and tech setup issues – anything your guides cover.

How do we know what patients asked overnight?

Every chat is logged and tagged. Your team reviews the overnight queue with full context each morning.

Can it escalate to an on-call contact?

Yes. Chatref can route to any on-call contact you configure and queue the conversation for the next available agent with full chat history.

Never lose a patient to an unanswered overnight question.

Point Chatref at your guides, drop in one snippet, and let it answer patient questions at any hour – free to start.

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Part of Chatref for Telehealth Platforms · Healthcare hub · pricing.