Get patients checked in before they walk through the door.
Online check-in reduces lobby time — but only when patients actually complete it. Chatref nudges patients toward check-in at exactly the right moment in the conversation, so arrivals are registered before they arrive.
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Why it matters
The problem this solves.
The challenge
Patients intend to check in online but get distracted or unsure of what information they need.
What it costs
Incomplete check-ins mean longer registration queues at the desk and inflated lobby wait times that drive negative reviews.
The Chatref way
Chatref answers pre-visit questions and pushes the check-in link mid-conversation — when the patient is already engaged and ready.
The Chatref solution
How Chatref solves online check-in drop-off.
A patient visits the site wondering about wait times or insurance. Chatref answers their question and, at the natural close of the conversation, prompts them to start check-in with a direct link. They arrive registered and lobby time drops.
Real questions
What Chatref answers here.
Can I check in before I come in?
What information do I need for online check-in?
Do I need my insurance card to check in online?
How do I start the online check-in process?
Is the online check-in the same as making an appointment?
Can I check in for my child online?
Loved by support teams
Urgent care teams, turning site visitors into completed check-ins.
How centers use Chatref to prompt online check-in at the right moment.
Chatref answered the pre-visit question and then pushed the check-in link right there in the chat. Our completion rate climbed and the morning registration queue shortened noticeably.
Patients used to call to ask if they needed to check in. Now Chatref tells them and sends the link. Most arrive ready to be seen.
The nudge happens at exactly the right moment — after the insurance question is answered, when the patient is already decided on coming in.
of chat sessions end with a check-in link click
One widget handles our pre-visit questions across all three locations and pushes each patient to the right check-in form.
Can Chatref push a check-in link during a conversation?
Yes. You configure a custom action that sends the check-in URL at the right point — after the patient's pre-visit question is answered.
Does it work with our existing check-in platform?
Chatref sends any URL you configure, so it works with any online check-in system your clinic already uses.
What if the patient is using a mobile phone?
The widget is fully responsive. The check-in link opens in the patient's browser wherever they are.
Can it answer questions about what information is needed for check-in?
Yes. Add your check-in requirements to the knowledge base and Chatref answers them automatically.
What about patients checking in for a child?
If your check-in guide covers dependent or pediatric check-in, Chatref answers those specifics and sends the appropriate link.
How quickly can we go live?
Add your check-in instructions and insurance details, drop the widget on your site, and you are live in minutes.
Will it help with first-time visitors who do not know what online check-in is?
Yes. Chatref explains the process, answers what to bring, and sends the link — guiding new patients who have never done it before.
Can we track how many patients click the check-in link from chat?
Yes. Conversation insights show how many sessions included a check-in prompt and how patients responded.
Make online check-in the easy part of every patient visit.
Point Chatref at your check-in process, drop in one snippet, and let it guide every patient from first question to completed registration — free to start.
Part of Chatref for Urgent Care Centers · Healthcare hub · pricing.