Keep clients informed with instant updates
Reduce follow-up calls – Chatref answers routine questions in your brand's voice. Humans step in only when needed.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic support questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team lacks data on which steps confuse customers most.
The Chatref solution
Deflect repeat questions before the queue.
Your customers ask the same questions over and over. Chatref answers them instantly from your own content. No dead-end links – just resolutions that work. **Scale support without adding headcount
Real questions
What Chatref answers here.
Automatically answer ‘How do I migrate my data?’ from your docs.
Resolve ‘Where’s my order status?’ in the chat with one click.
Capture leads from customers asking about your product limits.
Turn chat insights into fixes for your onboarding gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut follow-ups with instant answers
How Chatref keeps clients informed and reduces routine inquiries.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Clients now get instant updates on their conveyancing progress – no more follow-up calls. Chatref pulls the exact steps from our guides.
Routine questions about timelines and documents are handled automatically. Our team focuses on complex cases that need a human touch.
of import questions answered before they reach the team
One set of content handles every region and hour. Clients stay informed without extra work for our team.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from what you give it.
How quick is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files – all from one set of imported content across languages.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it assist with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Keep clients informed – start free today
Paste your help docs and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Chatref for Conveyancers · Legal Services hub · pricing.