Break language barriers in client support
Chatref answers clients instantly in their preferred language – grounded in your content. Deflect repeat questions and capture leads while keeping support scalable.
Featured on
Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over – in different languages.
Support overload
Your team can’t keep up with high demand and growing product questions.
Multilingual support
Managing support in multiple languages is expensive and time-consuming.
24/7 expectations
Clients want instant answers – even when your team is offline.
The Chatref solution
Turn repeat questions into upgrades.
A prospect asks about pricing tiers during onboarding. Chatref pulls the exact plan comparison from your guides. They choose – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions by half
How self-serve guides keep users moving without your team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref walks users through our import steps from the guide. Most finish without us – admins focus on real migrations again.
Our long import guide now appears instantly. No more 'how do I start' emails clogging the queue.
of import questions answered before they reach the team
One set of guides handles every region. Imports no longer pile up overnight – support scales effortlessly.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from your content.
How fast is setup during a switch?
Minutes. Add your content, drop in the widget snippet, and your AI starts answering right away – no coding or delays.
Does it work with content in different formats?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of content.
Is my content kept private?
Yes. Your content stays yours. Chatref only uses what you import – it never searches the web or shares your data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation.
Break language barriers – free start
Paste your help docs and let AI answer clients in their preferred language.
Part of Chatref for Chatref for Conveyancers · Legal Services hub · pricing.