Scale support without adding staff
AI handles routine questions – freeing your team to focus on what matters. Chatref answers from your own content, so you grow without headcount.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New customers struggle to find the right steps in your help docs and give up.
Growing support costs
Support tickets grow with your customer base, but your team can’t keep up.
Global demand
Keeping up with support requests across regions and time zones is tough.
The Chatref solution
Scale support without adding staff.
A customer asks a question. Chatref pulls the exact answer from your help docs. They get what they need – no queue, no wait, no support ticket. Your team handles only the cases that need a person.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets by half
How Chatref deflects repeat questions with your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions from our own help docs – no more generic chatbot replies. Our team focuses on the hard cases.
New users now onboard 3x faster. Chatref pulls the exact steps from our guides when they ask 'how do I start?' – no more stalled signups.
of import questions answered before they reach the team
One widget handles every region. Chatref answers in the user’s language, grounded in our docs – no more overnight ticket backlog.
Won’t outdated content mess up answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from approved content.
How fast is setup during migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle import format questions?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Grow your team without adding staff – free start
Try Chatref’s AI support now, no credit card required.
Part of Chatref for Chatref for Conveyancers · Legal Services hub · pricing.