Deflect repeat questions about digital assets
Chatref answers instantly from your own guides. Resolve issues in your brand’s voice – no generic searches, no downtime.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic import and migration questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which migration steps confuse customers most.
The Chatref solution
Keep support scaling with your product.
Your product grows. The same questions pile up in the queue. Chatref AI answers from your own guides, docs and site – in your brand’s voice. Humans take over only when needed. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own guides – no new training.
Fix ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Fix gaps in your migration guides with chat insights.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets in half
How self-serve guides keep users moving without waiting on your team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref walks users through our setup guide – no more 'how do I start' emails landing in our queue. Our team handles the real issues now.
Users get exact steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides handles every region and time zone. Questions no longer pile up overnight.
Will the AI understand our specific product terms?
Chatref’s AI learns from your own content. It knows your exact language and processes – no guesswork.
What if the AI can’t answer a question?
It hands off to your team with full chat history. No lost conversations, just smooth handoffs.
Is our customer data secure?
Yes. Chatref follows industry security standards and gives you full control over your content and data.
Can the AI match our brand voice?
Absolutely. It answers in your tone, using language from your guides and FAQs.
How long does setup take?
Minutes. Upload your content, add one widget snippet, and you’re live – no coding or rewrites.
Does it handle multiple languages?
Yes. It answers across languages from one set of imported content – covering your whole team.
Can we keep our content private?
Yes. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content – just faster, more consistent help.
Deflect repeat questions – free start
Add your content and let AI answer instantly in your brand’s voice
Part of Chatref for Estate Planning Support · Legal Services hub · pricing.