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Stop repeating software setup answers

Chatref answers download questions instantly from your guides. No more repeating the same steps – just fast, accurate help for clients.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Support keeps answering the same basic setup and access questions over and over.

Slow onboarding

New users can’t find the exact next step in your help docs and give up.

Global support

Keeping up with demand across regions and time zones is exhausting.

No visibility

Your team has no data on which steps confuse customers most.

Deflect repeat questionsSpeed up time-to-valueScale support without headcountTurn chats into actionable insights

The Chatref solution

Keep answers alive during product growth.

Fig. 1 · Keep answers alive during product growth – AI answers repeat questions from your own docs – no dead ends or guesswork

Customers ask about new features. AI pulls answers from your help docs – no queue, no wait. They keep moving. You scale support without adding headcount.

Real questions

What Chatref answers here.

AI answers 'How do I download the family law software?' from your guides

Resolves login issues with step-by-step help in chat

Handoff to human agent when advanced setup is needed

Tags conversations about software access for insights

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Family Law Support Chatref hub.

Family Law Software Setup Assistance

Family Law Software General Help

Child Support Calculator Help

View all Family Law Support Chatref solutions

Loved by support teams

Cut support tickets in half with self-serve guides

See how teams reduce repeat questions and speed up onboarding.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our setup guide used to get lost in search results. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.

Pinehook

Users get the precise setup instructions from our own docs – not generic advice. Trust in our product went up.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of guides now handles every region and time zone. Setup questions no longer pile up overnight.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t outdated content mess up the AI’s answers?

You pick what to import. Start with your best guides, then use insights to update what’s outdated. The AI only answers from approved content.

How fast is setup during migration?

Minutes. Upload your content, add one widget snippet, and the AI starts answering. No rewrites or coding needed.

Does it work with content in different formats?

Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content.

Can I keep my content private?

Absolutely. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.

Will customers notice any changes?

No. The AI answers in your brand’s voice using your content. Customers get the same help – just faster.

Can it handle questions about our import format?

Yes – it pulls answers straight from your import guides, showing the exact steps you wrote.

What if imports fail?

It lists common reasons from your docs and hands off to your team with full context for anything unusual.

Will it help with field mapping?

Yes. It guides users through matching columns to fields using your documentation rules.

Deflect repeat questions – free start

Add your guides and docs, then embed the widget. AI answers instantly in your brand’s voice.

Start for freeTalk to an expert

Part of Chatref for Family Law Support Chatref · Legal Services hub · pricing.