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Why it matters
The problem this solves.
Hard-to-find help docs
Customers can’t locate the answers they need in your site’s content.
Repeat support questions
Your team keeps answering the same basic questions about logins and downloads.
Slow onboarding
New users can’t find the next step in your help docs and stall.
Global support gaps
You lack 24/7 coverage for customers across time zones.
The Chatref solution
Keep answers alive during product growth.
A customer hits a snag with new features and pauses onboarding. They ask Chatref. AI pulls the exact next step from your guides. The issue resolves. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
AI explains how to use the child support calculator.
Widget captures leads from free trial questions.
AI resolves login issues instantly, 24/7.
Human agents handle complex case questions.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions by half
How Chatref turns your own content into instant, accurate answers.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails clogging the queue.
Users trust our AI because it only answers from our own docs. No made-up replies.
of import questions answered before they reach the team
One set of content now handles every region and time zone. No more overnight question piles.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update weak spots. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it handle multiple languages?
Yes. Chatref answers in every language – just add translated content.
Is my old content kept private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation.
Reduce onboarding time – free start
Paste your guides and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Family Law Support Chatref · Legal Services hub · pricing.