Turn your docs into an AI support agent
Chatref answers questions instantly – in your brand’s voice. No more repeating the same security tips or guiding users through logins.
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Why it matters
The problem this solves.
Repeat security questions
Support keeps answering the same login and security questions over and over.
Free trial support
Free trials create extra requests that drain your team’s time.
Calculator questions
Keeping up with calculator questions is tedious and time-consuming.
Outdated security tips
Clients struggle with outdated or incorrect security information.
The Chatref solution
Keep support scaling with your product.
A customer asks about a new feature. Chatref pulls the exact steps from your guides. They complete setup – no queue, no wait, no friction. Your team focuses on complex cases.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets by half
How Chatref turns your docs into AI-powered customer support
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref handles login issues and security questions from our own docs – no more made-up replies. Our team only sees the complex cases.
Users get exact steps for features like calculators, not generic advice. Support tickets dropped by half.
of import questions answered before they reach the team
No per-seat fees – we scale support as our product grows, without adding more agents.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you provide.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats or languages?
Yes – Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays secure. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Turn docs into an AI support agent – free start
Paste your content and let AI answer questions instantly in your brand’s voice.
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