Turn your guides into instant support
Chatref answers family law questions instantly from your own content – no more repeating the same answers. Scale support without adding headcount.
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Why it matters
The problem this solves.
Login and download questions
Customers ask the same login and download questions, tying up your team's time.
24/7 support demand
Customers expect help anytime, but your team can't be available around the clock.
Support bottlenecks
Your team spends too much time on simple questions, slowing down complex case work.
The Chatref solution
Turn guides into instant support.
Customers get stuck. They ask Chatref. AI pulls the exact answer from your guides. The issue resolves. They keep moving – no queue, no wait, no friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your guides – instantly.
Resolve ‘Where’s my data?’ in the chat with one click.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions by half
Here’s how they keep support scaling with self-serve answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our login guide used to get buried in search results. Now Chatref pulls the exact steps users need – no more 'how do I log in' emails.
Child support calculations now resolve instantly from our own guides. Our team focuses on complex cases again.
of import questions answered before they reach the team
One set of content handles every time zone. Questions don’t pile up overnight anymore.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates. Your AI agent only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites or coding.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn your guides into instant support – free start
Paste your help docs and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Family Law Support Chatref · Legal Services hub · pricing.