24/7 legal aid support – powered by your content
Round-the-clock answers reduce case workloads. Chatref captures leads and deflects repeat questions – no downtime, no rebuilds.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic support questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which steps confuse customers most.
After-hours demand
High demand for support during non-business hours overwhelms your team.
The Chatref solution
AI-powered legal aid support.
Turn your legal aid docs into an AI agent that answers questions in real time. No dead-end links – just the exact next step. Scale support across channels and languages without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Fix gaps in your migration guides with chat insights.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support workload dramatically
How legal aid orgs keep citizens moving with self-serve guides
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers legal aid questions instantly from our approved content – no more outdated links or incorrect advice. Citizens get help day or night.
Follow-up questions stay in context – no dead-end links. Citizens trust our responses now more than ever.
of import questions answered before they reach the team
One set of guides handles every language and region. Support scales without adding headcount or per-seat fees.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering – no coding or rewrites.
Does it work with content in different formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content – same consistent help, just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Get 24/7 legal aid support – free to start
Add your content and let AI answer questions instantly, in your brand’s voice.
Part of Chatref for Chatref for Government Legal · Legal Services hub · pricing.