Speed up onboarding with instant answers
Help clients start faster. Chatref pulls from your own content – no rebuilds, no downtime.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic setup and migration questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which steps confuse customers most.
The Chatref solution
Scale support as your product grows.
A customer asks a question. AI pulls the answer from your help docs and resolves it instantly. If they need more, a human takes over with full context. Scale support without adding headcount – deflect repeat questions before the queue
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ in your brand’s voice – no new training.
Resolve ‘Where’s my data?’ with one click – no email loops.
Capture leads asking about CRM moves automatically.
Fix migration gaps from chat insights – no guesswork.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets in half
How Chatref deflects repeat questions with your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails clogging the queue.
Users get instant answers from our docs, not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of content handles every time zone. No more overnight ticket pile-ups.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats or languages?
Yes – it handles help docs, guides, site pages, and files. Answers across languages from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares your data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Speed up onboarding with instant answers
Start free – paste your help docs and let AI answer questions instantly.
Part of Chatref for Chatref for Immigration Law · Legal Services hub · pricing.