Stop repeating yourself – let Chatref handle support
Chatref answers customer questions from your own content, so you don’t have to. Reduce ticket volume and free up your team for high-value work.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find the next steps.
Global support
Customers ask the same questions in different languages and time zones.
The Chatref solution
Turn invoicing questions into instant answers.
Your invoicing guides hold the answers to 90% of customer questions. Chatref turns them into an AI agent that handles support instantly – no dead ends or guesswork.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Instantly resolve invoicing support with your own content
See how SaaS teams cut support tickets and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Invoicing questions get answered instantly from our own docs – no more made-up replies. Our team handles only the tricky cases.
Setup questions are resolved with custom actions right in the chat. No more back-and-forth emails.
of import questions answered before they reach the team
One agent handles all channels and languages. We finally cover every region without adding headcount.
Isn’t Chatref just another generic chatbot?
Chatref only answers from your own content – no web searches. It gives accurate replies based on what you’ve already written.
Will Chatref replace my human support team?
Chatref handles routine questions so your team can focus on complex cases that need a person.
How do I know if my content is good enough?
Results depend on your existing guides. The better they are, the smarter Chatref's answers will be.
What if Chatref gets a question wrong?
Every chat includes an option to 'Talk to Human'. Wrong answers become cases for your team – with full context.
Won’t this confuse customers with another chat option?
Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Stop repeating yourself – start for free
AI answers instantly from your own content, no generic chatbot fluff.
Part of Chatref for Invoicing Software · SaaS hub · pricing.