Turn your docs into an instant support agent
Chatref answers customer questions from your invoicing software’s help docs – reducing repetitive requests and improving onboarding.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find the next steps.
Global support
Customers ask the same questions in different languages and time zones.
The Chatref solution
Deflect repeat questions before they hit your queue.
Your team spends too much time on repeat questions. AI resolves them instantly from your own content – no dead-end links or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats to spot trends in CRM feature questions.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Your content just got smarter
See how teams deflect questions and scale support without adding headcount.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our users get instant answers from our own guides – no more dead-end links. Most finish setup without asking us.
One set of content now handles every language and time zone. Questions don’t pile up overnight.
of import questions answered before they reach the team
Customer questions turn into insights we use to improve our docs. No more guessing what’s confusing.
Won’t customers be confused by another chat option?
Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn your docs into an AI support agent – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Invoicing Software · SaaS hub · pricing.