Scale support with your own content
Chatref answers customer questions from your docs, reducing ticket volume – so your team can focus on what matters. Deflect repeat questions instantly, with no added headcount.
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Why it matters
The problem this solves.
Repeat questions
Your team answers the same basic support questions over and over.
Slow onboarding
New users struggle to find next steps in your docs.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Stop repeating yourself.
Your customers ask the same things daily. AI answers instantly from your own content – no dead ends or guesswork. They get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
AI turns your docs into step-by-step guides for common questions.
Capture leads when users ask about paid features or upgrades.
Tag chats by product area to spot trends and improve docs.
Handoff complex cases with full context – no lost history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support with their own content
See how Chatref helps deflect repeat questions and speed up onboarding.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our users now get instant answers from our own guides – no more waiting for support. Fewer repeat questions clog up our queue.
Onboarding is faster than ever. Users follow step-by-step guidance from our docs, saving time for everyone.
of import questions answered before they reach the team
One set of content handles every region and language. Donor questions don’t pile up overnight anymore.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Deflect repeat questions – start free
AI answers from your docs in your brand’s voice. Start for free.
Part of Chatref for Remote Desktop Software · SaaS hub · pricing.