Answer global customers instantly in their language
Chatref resolves support questions from your own content – no translations or extra hires needed. Reduce ticket volume and scale effortlessly.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Turn repeat questions into instant answers.
Customers ask the same questions over and over. AI answers instantly from your own content – no dead ends or guesswork. They get help fast, and your team handles only the cases that need a person.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with steps in their language.
Capture leads asking about premium features instantly.
Tag chats by feature to spot trends in real time.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support effortlessly with their own content
See how brands cut onboarding time and deflect repeat questions instantly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our guide now walks users through setup – no more stalled imports landing in our queue. Admins focus on real migrations again.
Donors get instant answers about giving, even after hours. Our team handles major gifts instead of repeat questions.
of import questions answered before they reach the team
One set of content handles every language and time zone. Donor questions don’t pile up overnight.
Won’t this confuse customers with another chat option?
Chatref fits into your existing support flow. Customers get instant answers without extra steps.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No made-up replies.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Will this work for our niche product features?
Yes. Chatref answers only from your own content – so it knows your specific features and how to explain them.
Answer global customers instantly – free
Start for free. AI answers in your brand’s voice, no translation needed.
Part of Chatref for Time Tracking Software · SaaS hub · pricing.