How do I book an airport transfer for a group?

Upload your vehicle capacity sheets, rate cards, and booking policies to Chatref. The agent instantly learns which vehicles fit a large party and which combos work for multiple passengers. It will answer only from that content - no guesswork about whether a minivan seats 7 or a coach seats 50.

Add any extra rules: child seats, luggage limits, night surcharges. The agent treats everything you upload as the single source of truth, so it correctly advises customers even for complex group transfers.

Use Chatref’s custom actions to collect exactly what you need in the chat: number of passengers, pickup and drop-off addresses, flight numbers, luggage count, and preferred vehicle type. You can build multi-step forms that feel like a natural conversation.

When a customer says "I need a ride for a large party of 12", the action collects the headcount, suggests appropriate vehicles (e.g., two 6-seaters or one 14-seater), and adds the trip to your reservation system - all inside the chat widget.

Group sizes change. If someone says "actually we’re now 15", the agent re-evaluates vehicle availability from your training docs and custom action logic. It can automatically split a large party across multiple vehicles, recalculate pricing, and confirm the new arrangement - no support staff needed.

The agent’s grounding in your own fleet data means it never overbooks a fully occupied vehicle or suggests unavailable combos.

Embed the Chatref widget on your airport transfer page with one snippet. Visitors see an AI-powered assistant that knows your fleet and can handle group bookings end-to-end. The agent works 24/7, captures lead details, and hands off only the edge cases to your team with full context.

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How many people can fit in a vehicle?
Your Chatref agent answers this directly from the vehicle capacity data you upload. It knows the exact seating for every vehicle in your fleet - so whether you have 8-seater vans or 50-seat coaches, customers get precise, document-grounded answers.

Can I request multiple vehicles?
Yes. Using custom actions, the agent can split a large party across several vehicles when the group exceeds any single vehicle’s capacity. It calculates availability, prices each vehicle, and confirms the full booking automatically.

What if my group size changes?
The agent handles changes in real time. When a customer updates the headcount, the custom action re-evaluates vehicle suitability from your training docs, splits or combines vehicles as needed, and adjusts the quote - all within the same chat thread.