How can I leave a review for my airport transfer?

Our website chatbot makes leaving customer reviews fast and effortless. The moment you open the chat, the AI agent recognises your recent trip from our knowledge base, pulling up your driver and vehicle details automatically. You don’t need to look up your booking number or remember the exact time.

Just follow the simple prompts the agent provides. Within a couple of quick taps or typed responses you can submit your star ratings for the driver, vehicle cleanliness and overall experience. There is also an open text field where you can add written feedback if you wish.

Every step is powered by the chatbot’s ai-agents layer, which understands your intent and guides the conversation naturally. Because the system already knows your trip from our knowledge base, the whole review takes less than a minute.

When the AI agent asks you to rate your experience, you’ll see a familiar star-rating scale (1 to 5). Tap or click the number that best reflects your trip – 1 for poor, 5 for excellent.

After the star ratings, the agent invites you to share any additional comments. Here you can mention what you appreciated most, or detail anything that didn’t meet your expectations. Your feedback helps us celebrate great drivers and address any issues quickly.

All your ratings and written comments are securely captured by our lead-capture system. This means your review is linked directly to your trip record, making it actionable for our team without any extra back-and-forth.

Once you hit submit, your review is stored in our system and immediately visible to our quality team. The AI agent will thank you for your time and, if needed, offer a follow-up action – for example, if you reported a problem, a customer service team member may reach out directly.

Your individual ratings and feedback are never made public; they are used internally to improve our service. Aggregate ratings help us maintain high standards and recognise top-performing drivers. If you gave permission, we may also share your positive comments (without your name) on our website or social media.

How do I provide feedback about my transfer?

You can provide feedback through the link in the post-trip email or SMS you receive, or by starting a conversation with the chatbot on our website. The AI agent will ask you a few short questions about your trip, and you can leave star ratings and written comments. It’s the quickest way to share your experience.

Can I rate my driver and vehicle?

Absolutely. During the review process, the chatbot will ask you to rate the driver (friendly, on-time, helpful) and the condition of the vehicle (cleanliness, comfort, amenities). You can rate each on a 5-star scale.

Where can I leave a review for your service?

The easiest place is the chatbot widget on our website, which uses your trip history from our knowledge base to pre-fill details. You can also click the “Leave a Review” button in the confirmation email or SMS we send after every transfer. If you have our app, the same feedback flow is available there.

How do you use customer feedback?

We take all customer reviews seriously. Individual feedback is reviewed by our quality team to spot patterns, coach drivers and improve fleet standards. Aggregate ratings and comments help us continuously refine our service. Your personal details are never shared externally, and we never display your name alongside any public testimonial without your explicit consent.

What if I have a complaint about my transfer?

If you were unhappy with any part of your experience, please use the review process to tell us what went wrong. The AI agent’s lead-capture system will flag your complaint to our support team immediately, and someone will reach out to you within one business day. You can also initiate a live conversation through the chatbot if you prefer to speak with an agent directly.