What safety measures are in place for airport transfers?

We screen every driver thoroughly before they ever carry a passenger. Background checks cover criminal history, driving record, and professional license verification across local and national databases. Ongoing reviews and spot checks reinforce these standards. Our security protocols are documented and available on-demand - the Chatref AI agent on our site can retrieve the exact screening steps for any service region in your preferred language.

No vehicle enters our fleet without passing a multi-point inspection, and we stick to manufacturer-recommended service schedules. Pre-trip checks cover tyres, brakes, lights, and safety equipment, with faults logged and resolved before departure. Maintenance records are updated in real time, and our Chatref-powered assistant can surface the latest compliance report for your booked vehicle whenever you ask.

From sanitisation between trips to driver health checks, every transfer follows defined health protocols. Vehicles are cleaned with approved disinfectants, and drivers observe mask and hygiene guidelines as required by local authorities. You can verify our current health measures instantly - the Chatref AI agent draws directly from our safety manuals to answer any health-related question in over 11 languages.

All transfers are tracked via GPS from pickup to drop-off. Our operations team monitors for deviations and can intervene if needed. At any point, the Chatref assistant can share your trip’s live safety status or provide local emergency contacts, speaking your language to eliminate communication barriers.

How do you ensure driver safety?

All drivers undergo comprehensive background checks covering criminal records, driving history, and valid professional licensing. We also mandate in-person assessments and periodic performance reviews to maintain high standards.

What measures are taken for vehicle maintenance?

Vehicles follow a strict maintenance calendar with mandatory pre-trip inspections. All service work is documented and audited, and any vehicle that fails an inspection is immediately pulled from service until repaired and rechecked.

Are there any health and safety protocols in place?

Yes. Our health protocols include vehicle sanitisation after every trip, driver health screenings, and adherence to local mask and hygiene guidelines. We continuously update these measures based on health authority recommendations and make them visible through our AI assistant.