How do I manage bookings for my boutique apartment?

Your AI agent can check real-time availability, quote nightly rates, and confirm bookings directly inside the chat. Train it on your house rules, pricing tiers, and any existing apartment reservation system API. When a guest asks “Is the garden suite free for March 12–14?” the agent pulls the answer from your own data – no guesswork. Use custom-actions to let the agent create a tentative hold or even finalise the booking in your back end, so the whole flow happens while the guest chats.

Every inquiry becomes a lead you can nurture. Chatref’s lead-capture collects name, email, travel dates, and group size right in the conversation. The moment a potential guest messages about boutique apartment bookings, you get a warm lead with all the context you need to follow up – no forms, no manual data entry. Use custom-actions to push those details into your CRM or email list automatically.

When plans change, the shared-inbox keeps everyone in the loop. Your AI agent handles standard cancellation requests based on your policy, but if a guest wants an exception or a same-day change, the conversation appears in your inbox with full history. You or your co‑host can jump in, adjust the availability calendar, and respond without repeating questions.

A smooth guest check-in starts before the stay. Set up your AI agent to send arrival instructions, WiFi codes, and parking details automatically once a booking is confirmed. Use custom-actions to trigger a digital registration link or collect ID documents in the chat. Guests feel cared for, and you eliminate those last-minute “How do I get in?” messages.

How to handle last-minute bookings? Set up your AI agent to check your availability calendar in real time via custom-actions. If the date is free, the agent can collect guest details and confirm the booking instantly. For same‑day arrivals, the agent can also automatically send check-in instructions.

What is the best way to manage cancellations? Train your agent on your cancellation policy (e.g., free up to 24 hours, partial refund, etc.). For standard cases, the agent handles it autonomously. For disputes or refund requests outside the policy, the conversation moves to your shared-inbox so you can step in with full context.

How do I sync my booking calendar with other platforms? Use custom-actions to connect Chatref to your existing apartment reservation system or calendar (like iCal, Google Calendar, or your PMS). When a booking is confirmed in chat, the agent updates the calendar across all platforms to prevent double bookings.

Can I automate confirmation emails for guests? Yes. With custom-actions, you can trigger a confirmation email (via your existing email tool) the moment a booking is finalised by the AI agent. Include payment links, pre‑arrival info, or upsells for late checkout or local experiences.