How does Chatref handle multilingual support for marketing automation?

Chatref's multilingual feature auto-detects the visitor's language from the browser and instantly routes the question to the correct language model. No extra configuration is required to serve customers in their native language. Your marketing automation documentation—help articles, how-to guides, campaign setup docs—remains the single source of truth, and the AI agent answers from that content in the detected language.

Upload your marketing automation content in any language you already have. Chatref's AI agents ground every response in your own docs, so a French user asking about email campaign setup gets the same accurate answer as an English user, just in French. There is no need to translate or duplicate content; the agent uses your existing multilingual materials to deliver consistent, on-brand customer service.

Add the website-widget to your marketing site with a single code snippet. The widget inherits your brand styling and automatically provides multilingual support across all pages. When a visitor from a Spanish-speaking region lands on your pricing or knowledge base, the widget detects the language and serves them answers in Spanish. This keeps the experience native and reduces friction for international prospects, helping them move through your marketing funnel faster.

Once the widget is live, your team can review all conversations in a unified inbox, with full context on each interaction. The AI agents handle routine questions like "How do I create a mailing list?" or "What's the deliverability score?" in any supported language, while your team steps in only for complex cases. This approach scales support without adding headcount, no matter how many languages or time zones your marketing automation product serves.

Can Chatref support multiple languages?
Yes. Chatref supports up to 11 languages out of the box. The AI agent automatically detects the user's language and responds from your own documentation in that language, with no separate setup required.

How to handle global customer queries?
Deploy Chatref's website-widget on your marketing site and let the AI agents answer customer questions in their preferred language. The multilingual feature ensures every visitor gets grounded, brand-consistent replies from your help docs, day or night, without extra bot configurations.

What's the best way to provide multilingual support?
Use Chatref's multilingual AI agents and website-widget as a single solution. Upload your marketing automation content once, and the agent automatically serves it in the user's language through the embedded chat. This eliminates the need for separate language-specific bots and provides instant, accurate customer service across your global audience.