What are the luggage policies for my cruise?

Each guest may check up to two suitcases, with a maximum weight of 23 kg (50 lb) per bag. Carry-on items must be compact enough to fit through the security scanner and under your stateroom bed. Some itineraries impose stricter size or weight limits, especially on tender ports. Our Chatref knowledge-base always reflects the most up-to-date baggage rules for your specific cruise, and the multilingual assistant can explain them in your preferred language.

Attach the provided luggage tags to each checked bag, including your stateroom number and a backup contact. On arrival at the terminal, hand your tagged bags to the porter team, who will deliver them to your stateroom by early evening. Keep any essential items (medication, travel documents, valuables) in your carry-on. If you are unsure where to leave your bags at a specific port, the Chatref assistant uses our knowledge-base to confirm the exact drop-off point.

If you arrive with more luggage than your cabin allows, several storage options exist. Most ships offer a limited secure luggage hold (fees apply). Some embarkation ports have third-party storage services near the terminal, and groups can often arrange shared lockers. Use the custom-action in the Chatref assistant to request storage details and, where available, reserve a spot directly through the chat.

Report missing bags immediately at the guest services desk or via the Chatref-powered chat. The assistant captures your details and, using the shared-inbox, escalates the case directly to the lost & found team with full chat context. You can then track the status through follow-up messages, available in 11 languages, and the team will coordinate with port agents and airlines if needed. Timely reporting dramatically improves recovery.

Our organized transfers allow one large suitcase and one carry-on per person, matching the ship’s limits. Additional or oversized items may require purchasing an extra seat or handling independently. The Chatref knowledge-base holds the latest transfer baggage allowances for each port, and the multilingual assistant can confirm exactly what you may bring aboard the coach.

What is the luggage limit for my cruise?

Limits vary by cruise line and cabin class, but generally you may check two bags (max 23 kg/50 lb each) and bring one small carry-on. For your exact allowance, ask our Chatref assistant, which checks your sailing's specific luggage policies instantly.

Where should I leave my luggage on embarkation day?

Hand your tagged bags to the uniformed porters at the cruise terminal entrance. Keep your carry-on with you for boarding. The exact drop-off location can be confirmed through the Chatref assistant using our knowledge-base.

What happens if my luggage is lost on a cruise?

Report it immediately to guest services or via the Chatref assistant’s shared-inbox escalation. Crew will trace your bag with port agents and transfer handlers. If not recovered within 24 hours, we open a formal claim and discuss compensation.

Can I bring large items on board?

Yes, but large items like golf clubs, scooters, or musical instruments must meet the cruise line’s special-item policy. They may need to be checked or stored separately. Ask the Chatref assistant for the specific rules that apply to your booking.

Are there storage options for extra luggage?

Yes. Most ships offer a limited secure luggage hold (fees may apply). Some port terminals provide third-party storage, and you can also arrange group lockers. The custom-action in our Chatref assistant lets you check availability and reserve space where offered.