How do I customize Chatref for my tire shop's needs?

Start your tire shop customization by opening the agent settings inside your Chatref account. Upload your shop’s logo, set the widget name (for example, “QuickFit Tire Help”), and pick a primary color that matches your brand. Every visitor sees a widget that looks like it belongs to your shop, not a generic third party.

Chatbot personalization depends on grounded content. In the same agent, add PDFs of your tire price lists, service menus, common question documents, and even sitemaps of your website’s service pages. Chatref’s AI agent learns from exactly those files - so when a customer asks about all-season tire options or alignment services, the answer comes from your own business information, never from the open internet.

Complete your customer support setup by copying a single snippet from Chatref and pasting it into your website’s code (or using the integration for your site builder). The widget appears as a chat bubble on every page. Customers can ask questions right where they’re browsing without leaving your site. You can optionally set an allow-list of domains, so the widget only loads on your own domain.

Within the agent settings you can adjust how the AI agent greets visitors and how it handles specific tasks. Give the agent a custom welcome message like “Ask size, prices, or book a tire fitting.” You can also set up custom actions to capture tire size or appointment details directly in the chat - this is built into the agent’s behavior settings, keeping the experience helpful and on-brand from the first message.

How do I brand the Chatref widget for my tire shop?

Open your agent, go to its customization settings, and upload your shop’s logo and custom name. Use the color picker to set a brand-primary color. Save the changes, and the widget instantly reflects your tire shop’s identity. No coding required.

Can I customize the AI agent’s responses?

Yes. You personalize responses by uploading your own documents - tire catalogs, service descriptions, and FAQs. The agent answers from that material. You can also adjust the greeting message and response style in the agent’s settings, so it uses the tone you prefer (friendly, technical, or direct).

How do I set up custom actions for specific tire shop tasks?

When configuring your agent, look for the actions or tools section. From there you can create custom actions for things like tire size lookups, appointment scheduling, or requesting a quote. The agent will then collect the necessary information and trigger the action during a chat, all without leaving the widget.