How do I set up the Chatref website widget for employment law support?

Chatref answers are grounded in your own content, not generic internet searches. Start by collecting your employment law materials: employee handbooks, policy documents, leave and accommodation guides, employment contracts, disciplinary procedures, and any FAQ pages from your current site.

1. Log into app.chatref.ai and create a new agent.
2. In the agent dashboard, go to Knowledge Base and add your content. You can upload PDFs, paste text, or point Chatref at URLs or sitemaps from your firm's website.
3. For a thorough employment law chat implementation, include documents that cover both common employee questions (e.g., "How many sick days do I get?") and compliance-heavy topics (e.g., "What are my rights under the family leave policy?").
4. Save your knowledge base. Chatref will process the content so the agent can retrieve precise, grounded answers.

All features - including unlimited training documents - are included on every account. There is no limit on the number of agents you can build.

The legal chat widget setup is a one-snippet embed. Once your knowledge base is ready:

1. In your agent's settings, navigate to Website Widget.
2. Copy the provided JavaScript snippet.
3. Paste the snippet just before the closing </body> tag on every page where you want the widget to appear. For an employment law site, this might include your services overview, the contact page, and any consultation-booking pages.

The widget is origin-allowlisted, so it only loads on domains you specify. No additional plugins or backend changes are needed. Once embedded, the Chatref widget appears as a floating chat icon your visitors can click to get immediate, accurate answers - turning your law firm website chat into a reliable first-line support channel.

A professional AI chat integration should reflect your firm’s identity. Chatref gives you full control over the widget’s look and feel without extra charges or add-ons.

• Primary color: Set the accent color to match your logo or brand palette.
• Agent name and avatar: Name your agent (e.g., “Employment Law Assistant”) and upload a custom avatar or firm logo.
• Welcome message: Craft a greeting that sets the tone, such as “Ask me anything about your employment rights, and I’ll get you an answer from our policies.”
• Positioning: Choose left or right bottom placement; adjust based on your site’s layout so it never blocks critical content.

All customization is done from the same dashboard, and changes appear live on your site immediately. You retain a consistent, on-brand experience across every client interaction.

Before launching, verify that your AI chat integration works as expected.

1. Use the Playground inside your Chatref agent dashboard. Ask sample employment law questions: “Am I entitled to overtime pay?”, “What’s the process for requesting a reasonable accommodation?”, “How do I file a complaint?”.
2. Confirm that the agent pulls answers exclusively from the documents you uploaded, not from outside sources. Adjust your knowledge base if any answer seems incomplete.
3. Review the Conversation Inbox to see how chats appear. You can later monitor and hand off complex questions to a human when needed.
4. Test the lead capture feature - have the agent ask for name and email before or after the answer, so you collect warm prospects.
5. Once satisfied, your widget is live. Site visitors instantly get employment law support without adding to your team’s workload.

Where should I place the Chatref widget on my law firm website?
Place the widget on pages where potential clients are most likely to have employment law questions: practice area pages, employment law services descriptions, contact pages, and appointment-booking pages. Avoid only placing it on the homepage - spread it across high-intent pages so help is always a click away.

Can I customize the appearance of the Chatref widget?
Yes, customization is a core feature included on every account at no extra cost. You can set the primary color, agent name, avatar, welcome message, and widget position. All changes apply instantly across your site, letting you maintain a consistent brand experience while delivering an AI chat integration that feels like a natural extension of your firm.

How do I connect my employment law documents to the Chatref widget?
From your Chatref agent dashboard, open the Knowledge Base section and upload your documents in PDF, text, or URL form. You can point the system at sitemaps to pull entire site content. After processing, the widget automatically pulls answers from these documents. There is no per-document fee or limit; you can add, remove, or update documents at any time, and the agent will immediately start answering based on the current version of your content.