Scale your employment law support without adding headcount
Your clients have the same questions about policies – Chatref answers them instantly from your own content. No more repeating advice. Just expert help, scaled.
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Why this matters
Support drowns in repeat questions
Stop wasting time on the same old answers. Chatref handles your most common setup, import, and permission questions automatically – so your team can focus on the work that moves the needle.
Inbound Client Queue
Questions arrive from the website intake widget, consultation booking, and case-status & fee enquiries – all feeding a single support pipeline.
Firm Knowledge Base
Chatref indexes your practice areas, intake rules, and fee schedules – verifying every response against your own firm content. It never gives legal advice.
Smart Output Routing
Most enquiries get an instant answer. Qualified matters and anything needing advice are routed to an attorney or the intake team with full context.
Answered Instantly
90%+ of intake, booking, fee, and case-status questions resolved on the spot.
Warm Attorney Handoff
Escalated to an attorney or the intake team with the full conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions, all day
Your team answers setup, import, and permission questions over and over – eating up time better spent elsewhere.
Work grinds to a halt
Admins get pulled away from product work as tickets pile up and users stall before finishing setup.
Missed lead opportunities
Valuable signals from support chats slip away because no one captures them.
What you get
Four wins for employment law support teams
The big picture
Employment law support – AI answers only from your content, never guesses
Inbound Enquiries vs. Intake Capacity
As the firm grows matters and marketing, enquiry volume grows exponentially. Intake-staff capacity stays flat – creating a widening gap of unanswered prospective clients.
Support Diagnostics
Nearly 190 enquiries go unanswered daily – many lost to the next firm that picks up.
With Chatref
Chatref answers the gap instantly from your own intake rules – turning enquiries into booked consultations.
As a firm scales matters, marketing, and clients, inbound enquiries climb steeply. Without Chatref, the share answered by intake staff barely moves – prospective clients give up and call the next firm. Chatref answers the growing gap from the firm's own intake rules and FAQs, so the team stays calm and no qualified lead is missed.
How it works
Turn your help docs into instant answers
Feed Chatref your CRM guides and FAQs once. It learns them and answers customer questions 24/7 – so your team only jumps in when a case needs a real person.
Add your help docs and guides Upload your setup guides, import walkthroughs, and permission FAQs. Chatref digests them fast and starts answering questions straight from your own content.
Drop in one widget snippet Embed Chatref on your site or app. It starts answering questions instantly – no coding needed.
AI answers grounded in your content Customers get answers where they work – no dead-end links, no digging through docs. Chatref resolves setup snags, pipeline questions, and permission issues – fast.
Human handoff with full context When a question needs a human, Chatref hands it off with the full chat history so your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
SaaS support
Find your industry
One AI agent that answers the questions your customers actually ask – across every tool and language.
Real questions
Employment law support – AI answers only from your content, never guesses
Explain contract clauses in plain language instantly.
Clarify labor law changes without a ticket.
Guide employees through policy updates in real time.
Assist with document filings step-by-step.
Employment law support
Scale expert advice without adding headcount
AI answers common employment questions instantly – so your team handles only what needs a person. Solve these cases.
The math
Turn chat into profit – not another ticket
Every question Chatref answers saves you money. It handles setup, import, and permission questions from your own docs so your team works on what matters. Results depend on your product and content.
- Deflect repeat questions before they become tickets
- Cut response time from hours to seconds globally
- Scale support without adding headcount or night shifts
- Turn how-to chats into warm leads for sales
- Free admins to build features instead of answering docs
- Fix the docs causing the most questions
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will Chatref invent answers about our law practice?
No. It only uses your own help docs and guides – never guesses or makes things up.
Is Chatref just a search box in a chat window?
No. It gives instant answers and can take action – like resetting passwords or updating permissions – right inside the chat.
Can Chatref handle our practice’s unique rules?
Yes. Upload your setup docs and permission guides. It answers only from that content and escalates complex cases to a human.
Does Chatref replace our support team?
No. It deflects repeat questions so your team can focus on the cases that need a person.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can Chatref answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our practice docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your docs are weak, and what to fix next.
Does Chatref charge per agent seat?
No. You pay based on usage – not per seat. Scale support without your bill growing with every new hire.
Will Chatref work for complex law questions?
Yes. As long as your content covers those topics, it can answer them – and hands off to a human if needed.
Can Chatref take action inside our system?
Yes. It can trigger account tasks like resetting permissions or updating settings – all from your help docs.
What if Chatref can’t answer a question?
It hands off to a human with full chat history – so no one repeats themselves or loses context.
Bring Chatref to your employment law support.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the Legal Services support hub · see pricing.